Contributor
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24 Messages
Composing email no longer picks up correct send from email
I have my primary email and then 3 other emails address that are imported to xfinity. Until very recently (today or yesterday) when I went to the inbox of one of the 3 other email addresses (e.g. [Edited: "Personal Information"]), when composing the email, it automatically defaulted to whatever mailbox I was in. However now it is defaulting to my primary email address in all cases. Something has changed very recently because the whole "compose" also looks different to me. Is there any way to revert to ensuring that the address being sent from default properly to the mail box I'm in versus having to change each time?
XfinityLinda
Official Employee
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975 Messages
3 years ago
Hello, @kmitton! Thank you for reaching out here on our forums page. I'm sorry to hear about the email issues. We are happy to help! Have you gone into the settings recently to see if the defaults were adjusted? If not, are you able to go into the settings for each of the additional emails to check the defaults to correct the issue? Let us know.
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Again
Expert
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30.4K Messages
3 years ago
@kmitton
I asked this before and my post was marked Private but I have no clue why, so I'm asking again.
Are you using webmail or an email client? In webmail using Firefox when I follow the steps you posted [(mail->compose->advanced settings->default sender address)] I don't see "advanced settings ->default sender address".
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BruceW
Gold Problem Solver
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25.5K Messages
3 years ago
@Again : It's at (gear icon) / Email Settings / Mail / Compose / Advanced settings / Default sender address
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kmitton
Contributor
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24 Messages
3 years ago
Yes I am doing this via webmail -- (via the browser have tested safari, chrome, firefox on a mac, also tested Firefox on windows...same results).
Default sender as BruceW noted above is on the email settings so on webmail the gear icon in upper right, then compose under the mail settings, and on that page under advanced settings is a default sender.
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kmitton
Contributor
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24 Messages
3 years ago
I was happy a few days ago when this seemed to resolve itself with out additional action on my part -- but now the same problem is occurring. It is again always defaulting to my primary email and when i am in the info of one of my alternate emails, it defaults in all cases to my primary. So I'm back to looking for a solution to this.
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