I'm also having trouble accessing my Comcast email it told me to download you Yahoo and ask it that way and I'm still not getting all my emails I have certain accounts that are linked to my Comcast email and I can't access those accounts because they're sending verification to Comcast email so I can't reset anything this is a pain in the neck I really need help.
Good morning @p00204138, and thanks for posting to the Xfinity forums with your issue. I am sorry to hear about the issues you are having with your email, but you have come to the right place for assistance. You mentioned Yahoo in your post, do you know if you have made the transition of your email address to Yahoo?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
Hello @user_g49bos, thank you for your comment. @Latoque asked some great questions below. When you have a moment, could you please provide more details for us? Thank you @Latoque
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
@user_4ma3pa, we would be happy to help. Could you tell us how you typically check your email? Via our web based portal or through an email client. And also, what are you experiencing when you try to log in to check it. If there is an error message, please provide that message. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
I have replied to several of your posts trying to help you, but you apparently aren't reading them or getting a notice that we have responded to you.
Check your notifications here for the Forums. Click on the green U in the upper right of one of your posts, then on Profile Settings. Then click on the Notifications & Preferences tab. Make sure the very first entry is turned on [Notification Preferences -----> Email and Platform], then you will get a notification when we respond to your posts. It's not that we aren't trying to help you, you're just not going back to see where we have helped you.
As for your statement regarding changing the log in, besides complaining it would be helpful if you gave us some details. In what way has the log in changed?
If your email has migrated to Yahoo! Mail you would sign in with your @comcast.net credentials here: https://mail.yahoo.com/
Here's a hint. If you can't remember where you posted here on the Forums, and you're having a problem with your email or any other service you've posted about, click on your U in the upper right [or an avatar if you have one] and click on View Profile. Then scroll down and you'll see every place where you made a post. You can then click on that and go to any of your posts.
We are trying to help you.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
What kind of trouble are you having? Are you trying to log in to webmail, or using a third party email app? Have you transitioned to Yahoo! Mail and are having a problem logging in there? Details would help. We're not sitting in front of your computer or have access to your device[s], so information is helpful.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Click on your profile picture at the top right of the forum page, then in the drop-down click on "Profile Settings". On the landing page, click on "Notifications and Preferences". Look to the right and you will see a toggle to turn off Email notifications.
It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.
user_yfkejn
Visitor
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1 Message
18 days ago
I am having trouble with things going to junk mail.
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Latoque
Expert
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29.9K Messages
17 days ago
@user_yfkejn
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
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user_g49bos
Visitor
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1 Message
14 days ago
why can i not access my comcast.net email
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Latoque
Expert
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29.9K Messages
14 days ago
@user_g49bos
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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user_epzyh5
Visitor
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1 Message
10 days ago
Why can’t I access my email, [Edited: "Personal Information"]
(edited)
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user_0pora2
Visitor
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8 Messages
9 days ago
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
5
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Latoque
Expert
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29.9K Messages
8 days ago
@user_j6f6a4
Click on your profile picture at the top right of the forum page, then in the drop-down click on "Profile Settings". On the landing page, click on "Notifications and Preferences". Look to the right and you will see a toggle to turn off Email notifications.
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user_rzob6l
Visitor
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1 Message
2 hours ago
It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.
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