1 Message
Comcast Unavailable on iPhone Mail App
Hello. Looking through the forums but can’t find a solution that works for me. My comcast email stopped working on my iPhone email app. Has worked for years. I can access via Chrome and the Xfinity webmail, but in the mail app it won’t update (send or receive) and says there is an error. I have disconnected the email account and tried to reestablish but it says, “Comcast is currently unavailable.” I have also restarted my phone, updated to the latest software. I do not use a VPN. My third-party accessibility is also on. Thanks in advance.
cpatch
Visitor
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7 Messages
6 months ago
Me too no one is helping.
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XfinityAirelle
Official Employee
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2.1K Messages
6 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_y002a6
2 Messages
4 months ago
I am also having the same issue. Anyone else having this issue or a resolution?
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rc9280
Contributor
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28 Messages
4 months ago
I had this problem today. When attempting to check email I received an error at the bottom of the page stating details. Clicking on details brings me to the messsge Comcast is not available!
i checked everything a few times without success. I was always able to login via web and check my email! It’s an email issue!
i checked things on my pc and under security settings I found that the check box for “allow third email servers to check email” was unchecked! That was the problem! Problem is now fixed.
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user_ckjnb1
Visitor
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1 Message
3 months ago
This happened to me today. One of my comcast email accounts just stopped working on my iPhone and said it was unavailable. All the other accounts worked fine and I was able to access that email on the Xfinity website. I fixed it by logging into that email account on safari. Going to setting and making sure the “Third Party Access Security” button was clicked allowing me to access on iPhone. For some reason that account was not checked and my other accounts were. Weird.
Third Party Access Security
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user_johia5
1 Message
2 months ago
I have the same exact problem! Worked for years, now I get the same message as everyone else on this thread.
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user_9zu3vo
1 Message
2 months ago
I am having the same issue. My comcast email isn't working on my iphone. I can delete it and then later add it back. It works for a couple hours and then doesn't work again. This is extremely frustrating.
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user_bon59r
1 Message
2 months ago
I’m having this issue as well. Many years of no problems checking my Xfinity mail through the iOS mail app. Now, it’s not working. Before we get into the 20 questions thing, here are some facts:
1) correct Xfinity mail account settings confirmed. If I delete the account from the app and reinstall it, it seems to work only for a short time before throwing errors about not being available.
2) allow third party apps setting, available by accessing the mail account through a browser, confirmed to be activated. Unchecking the box, logging out, then logging back in and reenabling the setting and logging back out, seems to correct the issue for one send/receive cycle, after which, the error “unavailable” returns.
3) Xfinity mail works in a web browser, anywhere, whether in a vpn or not.(Firefox, Edge, Safari, etc…)
4) Xfinity mail works through MS Outlook, as a secondary account, through the desktop software. (MS Office 2021)
5) This problem is exclusive to Xfinity mail, and its functionality through the latest iOS mail app, and the latest version of Outlook Mobile.
PLEASE ADVISE.
This has gotten to the point where Comcast should be paying ME to troubleshoot issues with their mobile email functionality. The answer to this issue should be easier to find in an internet search. I don’t have time for this nonsense.
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