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truthseeker719
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Contributor

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143 Messages

Friday, January 12th, 2024 4:02 PM

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COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone.  I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!!  I looked online and the Comcast e-mail server is down but I don't understand why it would take half of my already read (and stored in folders) emails.  Something similar happened several years ago and it took MANY phone calls and a couple of weeks to get some of my folders back - not even all.  I hesitate to even call Comcast since I don't think the regular support people will have any idea what to do.  I'm hoping a Comcast person reads this and can connect me with someone who can help me get my emails back.  Many of them are extremely important and need to be kept.  I thank anyone who can offer any help

Question

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Updated 

9 months ago

10.1K

49

DavidS0

4 Messages

1 year ago

I had a session with an Xfinity support specialist. Their solution is to use the xfinity webmail. The will not support any 3rd party apps. They would not even help me with the IMAP mail on my smartphone as they say that is not supported. So their solution is to just change to using their webmail client . There is obviously a back end problem they they wont admit to or willing to fix..   

3

0

XfinityArmand

Official Employee

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2.1K Messages

As stated @DavidS0, we greatly apologize for any inconvenience this may cause.  We are unable to troubleshoot a 3rd party app that is not Xfinity owned.  That would need to be completed by that specific vendor that you are utilizing to access your Xfinity email.  We can see if there is any specific back end troubleshooting that can be completed but in all likelihood, you may need to reach out to that vendor's tech apport for specific troubleshooting for the app you are using.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

DavidS0

4 Messages

Understood, but I ma not trying to setup a 3rd party app for the first time. I have been using Outlook and imap on my android phone for years. How is it that it just stopped working and the solution is to use the web version now? That does not provide the robust mail management features like spam filtering and message movement to specific folders automatically. 

1 year ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We understand that as well @DavidS0.  However, what you are explaining, is classified as a 3rd party app issue.  Since Outlook and imap are not Xfinity owned apps we are unable to troubleshoot them directly.  You may want to try reaching out to them for a solution to this issue.  It could very well be something simple as an app or system update is required on the device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_arklta

7 Messages

1 year ago

I use the Comcast mail interface and I am still missing a month of emails. They obviously lost them. Why don't they just say so?

3

XfinityThomasB

Official Employee

 • 

1.9K Messages

Hello user_arklta

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_866h55

1 Message

I have just lost all inbox, sent and trash emails back to 12/2023 as well as any new folders i set up since then.  Can you please send a link to how i communicate this wtih comcast?  i have just spent an hour trying to navigate how to send an email to support per your suggestion above.  I only use the comcast email through xfinity.com and not through a third party.

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_866h55

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nb0wq2

1 Message

1 year ago

no emails since 1/2/2024.  Can't log into Comcast/Xfinity account - "not valid" - but information is correct.  Please help.

0

0

suuzen

Visitor

 • 

3 Messages

1 year ago

I have been using Outlook email client for my domain with XFinity for years with no difficulty.  I really do not want to have to use their online email, which is far more cumbersome and less full-featured than Outlook.   Everyone affected just wants XFinity to get its email server functioning again - when will this happen?

0

0

user_8ou3hp

1 Message

1 year ago

Sorry, but email systems were never designed to be long-term storage for information.  You need to move any important emailed information out to a hard drive (or a hard copy, etc.) if you want to save it reliably.  Nobody ever says that you can leave an email in a folder forever.

I know that people get so many emails that they tend to leave them "in place", but it's never been a good idea - even if you get away with it for a long time.

As a tech support guy, I have explained this to people for years, but most people just ignore this fact (like my wife) and then are upset when an email folder is emptied, lost, etc.

Finally, remember that email systems (all of them) are under constant cyberattack.  This is another reason that you don't leave anything important on an email server.

Save or be sorry!

I'm a Comcast user with the same email address since the early 90's - zero emails in my Inbox, believe it or not...

2

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suuzen

Visitor

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3 Messages

Ten days now that Xfinity's email server for IMAP and POP email has been down.  Anyone know the cost to use the business email server for IMAP/POP email?

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

@suuzen Thank you for reaching out to us here so we can make sure you're able to use your Email service. What specific issues are you running into? What troubleshooting steps have you tried so far? If you're interested in signing up for Comcast Business Services, you can do that here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_q1tunz

1 Message

1 year ago

This is three times now my Comcast emails have issues with sending and receiving 

1

0

XfinityWilliam

Official Employee

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1.2K Messages

Hello @user_q1tunz. Are you able to send and receive emails yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zax14j

1 Message

1 year ago

I have not been receiving any emails since January 22. 2024

2

0

XfinityKrista

Official Employee

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1.5K Messages

Hello @user_zax14j, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_arklta

7 Messages

Yeah! All of my missing emails and folders have been restored!!!

1 year ago

0

user_0i6u3h

1 Message

1 year ago

MAJOR ISSUE with my comcast e-mail. Cannot send e-mail because of (550-550 5.1.0 authentication required)

the adress is my wife who I e-mail all the time.

0

0

user_nryfqy

1 Message

1 year ago

Yes, I’m having the same problem. Called Xfinity. They stated it’s my phone. Not true. It states “comcast unavailable “. No help from them at all. 

2

Again

Expert

 • 

31.5K Messages

@user_nryfqy​

How are you accessing your email on your phone? Using an app or going to the website?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

XfinityVianney

Official Employee

 • 

2.2K Messages

Hi user_nryfqy, 

I wanted to follow up on your comment and @Again's question. Please circle back when you have a moment, and we'll do our best provide any additional guidance. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8t3f0j

2 Messages

1 year ago

As of Saturday, 4/20/24, I am unable to receive any Comcast.net emails on my iPhone, desktop, or laptop. Keeps telling me there is an authentication error. What is going on?

2

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user_8t3f0j

2 Messages

Changed password and all is now well. 

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_8t3f0j We are glad that worked! Please let us know if you have any other issues in the future.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_x1qhu5

2 Messages

1 year ago

Xfinity email server down again! seems to be down almost every morning for last 3 weeks anywhere between 30m to 3 hours. THIS NEEDS TO BE FIXED!!! very frustrating! 

1

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_x1qhu5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the email server, but you have definitely come to the right place for assistance.

 

The issue you reported sounds a little different from the other issues in this post, but it still seems frustrating. Can you tell me a little more about what's happening? Are you getting an error when trying to send or read email during this time period? Does it always go back to normal after 30 minutes to 3 hours? Is the same thing happening on the Xfinity webmail client (https://connect.xfinity.com/email) when the server is down, or does it just impact remote apps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_p99qq2

1 Message

11 months ago

comcast email is not working today June 5, 2024, I have not been able to get email thru Outlook or when I log into Xfinity website. On the Xfinity website I lost all of my email accounts and I can't get them to come back even when adding the account & email information.

1

0

Again

Expert

 • 

31.5K Messages

@user_p99qq2​ 

comcast email is not working today June 5, 2024, I have not been able to get email thru Outlook or when I log into Xfinity website. On the Xfinity website I lost all of my email accounts and I can't get them to come back even when adding the account & email information.

Are you a current Comcast customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

0

user_hf699s

1 Message

11 months ago

Email still down for me on all devices and software. 11:08 A.M in Pikesville, MD

1

0

XfinityMichaelC

Administrator

 • 

4.3K Messages

Hey, user_hf699s! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with trying to get your email on your devices. Have you gone to xfinity.com, click on the silhouette in the top right corner, and clicked check email from that drop-down menu? This will test to make sure your login and passwords are still good to get in.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_n35ysg

1 Message

11 months ago

Last email on Comcast email was 12:23pm today on iPhone, Mac, iPad.  Can see email on xfinity site.  Says Comcast email is currently unavailable.

1

0

XfinityDilary

Official Employee

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2.2K Messages

 

user_n35ysg I'm sorry to hear you are experiencing a similar issue. Where does it say the Comcast email is unavailable? On the website itself? Or if you try to send an email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

nettyleigh

Contributor

 • 

14 Messages

11 months ago

Same here.  Am waiting a couple of hours before calling.  

1

0

jeanleen

Visitor

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2 Messages

Calling xfinity?  Ha--good luck.  Go into an xfinity store and see if they can get your emails back for you.  They may tell you comcast is doing away w emails, but I don't think so.  They still give out comcast addresses to new customers.

11 months ago

0

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