Xfinity Community Forum

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

And I've send numerous Direct Messages. So don't offer that as a solution, please.

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

I am speechless. Yet again, a guy in a van came out. He is the 4th one to come out to "look at the issue." I chatted with someone on the online chat who disconnected on me. If this is what an expedited ticket gets me, it's clear no

Downed wire has been ignored for months

I have Comcast cable that's been hanging over my yard for months. I've reported it multiple times with no resolution. What does it take to get someone out here to resolve this? My most current request confirmation number (that I'm sure will be ignored) is ECM0014164346

Why do you have "to get started"? I "started" this process in February and have yet to have Xfinity get "started" with actually doing anything. I've done that more than once, the most recent being this morning accompanies by a pic

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

Thanks but understand that I have little confidence that this will be fixed until there is an injury. I am to almost 6 months trying to get this fixed. If the tech crew was supposed to be here yesterday, why weren't they? It's outside so

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

Sent message. I won't hold my breath for a response.

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

I've now submitted my sixth request online to fix this safety issue. It is [Edited: "Personal Information"]. Not that anyone at Xfinity gives a [Edited: "Language"]. I assume you are waiting for someone to get hung up on the cable and in

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

And in answer someone else's frustrated question, it takes an act of god to actually talk to a human being. I've been typing Agent and Safety Issue into the Xfinity so-called assistant to no avail.

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

So the [Edited: "Language"] continues. Now up to my 4th request for assistance in removing a hanging cable. This started in February. now the request number (not that anyone at Xfinity is listening) is [Edited: "Personal Information"].&n

Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

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Xfinity won't fix a safety issue

Submitted a request on Feb 28 2025 because of cables that have been hanging from a pole (Request number [Edited: "Personal Information"]). Someone comes out finally, and says they have to send a team. Months go by. Second request on March 13 (request number [Edited: "Personal Information"]). A guy c

26

5

0