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truthseeker719
Discussion Driver
Rousing Reactor
Much Appreciation

Contributor

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143 Messages

Friday, January 12th, 2024 4:02 PM

Closed

COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone.  I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!!  I looked online and the Comcast e-mail server is down but I don't understand why it would take half of my already read (and stored in folders) emails.  Something similar happened several years ago and it took MANY phone calls and a couple of weeks to get some of my folders back - not even all.  I hesitate to even call Comcast since I don't think the regular support people will have any idea what to do.  I'm hoping a Comcast person reads this and can connect me with someone who can help me get my emails back.  Many of them are extremely important and need to be kept.  I thank anyone who can offer any help

Question

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Updated 

9 months ago

10K

49

caymanmomy

Visitor

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1 Message

1 year ago

Still nothing coming in and message states server is down?

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0

user_arklta

7 Messages

1 year ago

Logged out, cleared cache, logged back in, still missing emails

0

Savage9

Contributor

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19 Messages

1 year ago

I still can't access email from xfinity.

1

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @Savage9, thank you for taking the time to reach out on social media.  I understand your concern with the email access, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

ajkrugman

Visitor

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2 Messages

1 year ago

Still an issue, both when replicating on my laptop and when I try to get email on xfinity website.

0

0

user_1b452f

Visitor

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1 Message

1 year ago

I lost all of my emails out of my inbox except for some new ones that just came through within the last few minutes. What can be done?

1

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_1b452f,

 

Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance checking a few things on your e-mail to see if we can get you up and running again. Do you happen to know if you are using a third-party e-mail client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, or specific application on your mobile device that may be pulling the e-mails off the server?


With the experience you are receiving, would like to verify that you have access to your e-mail. Would you be able to visit https://connect.xfinity.com/email and sign in using Xfinity ID and see if you are able to create a new email and send it to yourself to also see if you can receive the email? It should populate the delivered e-mail into your Inbox. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

sujon

Contributor

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62 Messages

1 year ago

I am in FL but have Comcast in MA.  I have been waiting for two important emails to come through but have not received them.  I have also sent my daughter an email (she's in MA) and she didn't receive it.  How can this be resolved?  I'm waiting for confirmation on six airline tickets. 

1

0

XfinityAmandaB

Official Employee

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2.1K Messages

@sujon Thank you so much for letting us know you are also running into issues with your email. We ran into issues on Friday, but those have been resolved. If you are still having issues with your email please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ctdw2b

3 Messages

1 year ago

I am having a similar problem. All of my e-mails in my in box and all folders are missing from 12-25-2023 till after my e-mail started working after the outsge this morning (01-12-3024!

Please HELP!

1

truthseeker719

Contributor

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143 Messages

Sorry to hear that. Hopefully one of the Comcast employees who monitor this forum will get in touch with you. Good luck!

1 year ago

0

momvl

Visitor

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2 Messages

1 year ago

Same issue for me. All emails in all folders were present as of about 9:00pm PST on 1/13/24. Now about a month’s of emails are suddenly missing

1

truthseeker719

Contributor

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143 Messages

Probably a new issue - Friday’s issue was resolved from most people. Might be a good idea to start a new thread. If there’s a new server problem. Good luck. 

1 year ago

user_arklta

7 Messages

1 year ago

I am still missing a month of emails from the same incident. They were never restored. 

0

user_h3961s

1 Message

1 year ago

Still down. Have been on the phone with different support people in email and security escalation for over 6 hours. I have, like most used my comcast.net email as my primary for over a decade and a half. The last rep assured me up and down she would be with me until the issue was resolved and gave me her name, direct extension and had me delete the account off of my phone. After two failed attempts of trying to re-add the account back on my phone she had to “call me back by the end of the day” as the “server was having issues.”. No call back still two days later and when I try to send an email to it, I get an account does not exist bounce back”. I fear it is all lost. So many important docs and emails, gone. 

1

truthseeker719

Contributor

 • 

143 Messages

I encourage you to keep trying. A similar thing happened to me a couple years ago. I lost all of my email and folders. And, like you, I got escalated to higher level of support.

I kept calling and calling and calling until they got me to the highest level of support. And they finally did get my emails back, so don’t give up. if you have the name and direct extension of somebody, just keep calling them until you get them. Comcast can be difficult to work with but if you persevere, they will fix your problem. Good luck.

1 year ago

0

DavidS0

4 Messages

1 year ago

my comcast mail will not load on outlook desktop client anymore. getting error that server cannot me contacted and keeps asking for my password. I was able to get the mail through the Microsoft webmail only. it also has stopped working on my android phone as on January 13th. Can Xfinity please provide an update as to what is goin on ?   

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0

DavidS0

4 Messages

1 year ago

Mail stopped working about 3 days ago on my outlook desktop client. getting error server cannot be contacted and keeps asking for password over and over again. I managed to retrieve mail by using Microsoft mail client. 

as of Jan 13th now my mail stopped working on my android phone. can someone from Xfinity please provide feedback on what is going on? Email is very important and this does not seem to be taken with any criticality 

1

0

XfinityEricB

Official Employee

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2.1K Messages

Hello @DavidS0. I would be happy to look into your email access issue on your android devices, and in Outlook.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0d75a1

Visitor

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1 Message

1 year ago

I’m not receiving emails either.

1

XfinityPaula

Official Employee

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1.4K Messages

@user_0d75a1 Hi there! I'm sorry to hear that you are having an issue with receiving email as well. I would love to help out. Have you been able to log in to check your email at xfinity.com? Have you noticed any issues with sending email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Silverspyder1996

Regular Visitor

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3 Messages

1 year ago

I also have lost over a years worth of emails and have not received a new email in several days. How can I get my emails back up and running?

2

0

truthseeker719

Contributor

 • 

143 Messages

Sounds like you should direct message, Xfinity customer support. Directions are in this thread (see above)

1 year ago

0

XfinityArmand

Official Employee

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2.1K Messages

Hi there @Silverspyder1996!  Thank you so much for taking the time to voice your email concerns here on our Community Forum.  We are happy to hear from you and glad to work on this for you.  Please feel free to shoot us a private message so that we can get the ball rolling for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

suuzen

Visitor

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3 Messages

1 year ago

I am also unable to send or receive emails from my domain using Outlook's desktop client.  I can send and receive them by logging into Xfinity, but obviously, that's not a great solution for the long run when I need the capacities of Outlook desktop and its ability to save years worth of business emails in my C: / drive and daily external drive backup should I ever need data recovery - which I have, when a lightning strike on the Xfinity cable sent a pulse that damaged all of the drives in my RAID.  There's no way to back up Xfinity's online email, even for my own domain, to an external drive.  

1

0

Again

Expert

 • 

31.4K Messages

@suuzen​ 

I am also unable to send or receive emails from my domain using Outlook's desktop client.  I can send and receive them by logging into Xfinity, but obviously, that's not a great solution for the long run when I need the capacities of Outlook desktop and its ability to save years worth of business emails in my C: / drive and daily external drive backup should I ever need data recovery - which I have, when a lightning strike on the Xfinity cable sent a pulse that damaged all of the drives in my RAID.  There's no way to back up Xfinity's online email, even for my own domain, to an external drive.  

We can't help you with your domain issues, sorry.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

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