Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email.

After many times of trying to understand the problem and reviewing the outgoing server address was correct and the port was correct. I decided to just delete the email from my phone and set it up again. I successfully set up the comcast email again and downloading all my past emails I thought I had possibly fixed the problem but am now again getting a message that my email is not connecting to the outgoing server.

What can I do?

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XfinityJanelle

Official Employee

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1.9K Messages

3 days ago

Hey @Anon186741 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email on the phone. I would be more than happy to offer my assistance looking into this further for you. Are still having issues with your email? If so please let us know a little more about what is going on such as error messages, so we can get to the bottom of this.

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Anon186741

Not applicable

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7 Messages

The problem is still occurring. I have checked to ensure on the IMAP protocol correct port (993) is still showing and the correct server (smtp@comcast.net)has not changed. I have deleted the email account twice and reconnected twice. However on the second reconnect of the email account I did get a message unable to use SSL which I bypassed and successfully reestablished my email account, but still can not send email. My Comcast email on laptop is still receiving and sending. At this point I am beginning to think something on the outgoing email server has changed.

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3 days ago

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XfinityJustinM

Official Employee

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398 Messages

@Anon186741, thanks for keeping us in the loop. Would you mind informing me of the make and model of your device, as well as the app that you are using to access your email?

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3 days ago

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Anon186741

Not applicable

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7 Messages

It's an Iphone 11 and the Apple email app.

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2 days ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Thank you for confirming that it's an iPhone 11 and Apple email app @Anon186741. Can you please confirm that the phone is up-to-date? Have you also tried restarting your phone?

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2 days ago

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Again

Expert

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33K Messages

@Anon186741

The problem is still occurring. I have checked to ensure on the IMAP protocol correct port (993) is still showing and the correct server (smtp@comcast.net)has not changed. I have deleted the email account twice and reconnected twice. However on the second reconnect of the email account I did get a message unable to use SSL which I bypassed and successfully reestablished my email account, but still can not send email. My Comcast email on laptop is still receiving and sending. At this point I am beginning to think something on the outgoing email server has changed.

Is this a typo? It should be smtp.comcast.net .

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2 days ago

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user_jlqgmw

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1 Message

1 day ago

Can’t find folders in mail app

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Anon186741

Comcast email problems

XfinityJanelle

Anon186741

XfinityJustinM

Anon186741

XfinityAlyssaA

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