Comcast Email Issues - Incoming emails can sometimes take from 1-6 hours or even more to be delivered

I am accessing it on my iPhone 15 MaxPro using the Outlook mail app that has been configured to Comcast config specifications for server access.  FYI, I finally did receive the email in question - two days late.  The email sent on May 10 at 8:12am finally arrived on May 12 at 2:14 am.  These emails started have delivery issues about two weeks ago .  Prior to that I usually received them within 15 minutes. 

Thank you for reaching out to us here @SCB2023. If you are still experiencing those issues with your email service we would be happy to assist you here. Are you having that problem with that service on the Xfinity app or site, or through a third party service?

Hey there, user_0jk3wo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your email concerns. Are you using a 3rd party mail client? 

@user_0jk3wo​ 

This seems to happen quite often. There are times that emails arrive 2-3 days late.

BTW, it's the same on my desktop, Iphone and Ipad.

Even using the Comcast email app is the same.

I have also had deleted messages return to my deleted folder.

I have done that previously. Problem re-occurs.

@sandyc53, hi! Are you resetting your Xfinity password or waiting on a reset from a different account?

No password reset of any kind. Some emails are delayed by hours and even days. Same with my Iphone and Ipad using third party email client.

Same thing happens when going directly to Comcast email.

Glad I am not alone with this problem. Comcast's so called customer service has been no help. They keep blaming my devices.

Maybe Comcast should have CSR's in the US instead of offshore. I have never had any of them resolve a problem!

@user_ejy2d8 Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. What happens when you use the email directly from the Xfinity account online, does it perform the same? Here is a link I found for you to use https://xfinityconnect.email.comcast.net/.

And what country are you in? 

I have tired the Xfinity assistant, chat and live CSR.  No help at all. The offshore CSR's are clueless and no help at all.

Assistant keeps asking what problem I am experiencing and goes into a loop with unrelated responses.The problem occurs no matter what email client I use including COMCAST EMAIL!!

Comcast will not remedy the situation.

Since I am not alone, this points to a problem with the Comcast email servers.

It happened again today. Three emails from 3 days prior finally showed up.

Rebooting the WIFI has nothing to do with the problem. It is not a WIFI problem. My computer is hardwired to the modem!!! It also happens when on cellular.

Anytime I've talked to one of the CSR's, all they wanted to do is reboot the modem. BTW, the reboot never happens. The modem never shuts down. And, it has been this way with two different Xfinity modems.

Comcast needs to take some of the money they are making from customers and put it back into system maintenance.

Hello @cihilb, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Yes, this is not a sorting order problem. There are no filters active, safe list is disabled and always has been as far as I can tell. I receive emails very late on both the Xfinity front end and the Gmail front end as well. 

@XfinityThomasA​ Yes, this is not specific to my home network. It doesn't matter if this is on data, my home network, or somebody else's. This is an issue with how quickly Xfinity (through the Xfinity email front end, and consequently through the redirect to my Gmail) receives an email. This is a very common occurrence mostly noticeable with 2FA for various websites, where it can takes tens of minutes for these emails to go through, long enough that the 2FA code has expired. This has made logging into various websites very troublesome, and has been going on for years now.

@user_oub798​ We have never been able to determine why Comcast email delivery is so poor.  Late delivery of time sensitive emails has been chronic for years.  My husband and I get emails from the same source.  I get mine on my GMAIL account within 10 minutes.  As an example, the email sent on Monday of last week for a time senstive call at 10:00 am arrived Tuesday evening at 9:25 pm.   My recommendation is to set up a GMAIL account and forget using Comcast for any important/time sentive communication.   

Greetings, @user_oub798! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still seeing delays with your incoming email, but you have definitely come to the right place for assistance. We may need to submit a ticket to get more eyes on this.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.