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FeedbackToo
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Friday, May 10th, 2024 5:19 PM

Comcast Email Issues - Incoming emails can sometimes take from 1-6 hours or even more to be delivered

I am experiencing significant delays in receiving email, very sporadically for the past two weeks. An incoming email can take from 1-6 hours or more to reach my inbox, as confirmed by the time stamp.  The sender is in my Comcast address book.  The emails are not landing in my Spam folder and the sender's domain is not blocked.  I have the same sender sending emails to my Gmail account and I always get them within minutes of them being sent.   Delays were not always a problem.  I used to get the emails within 10 minutes of them being sent out.  Did you make changes to your email server protocals late April/early May?   The senders email address is: [Edited: "Personal Information]   These are important business emails and I am unable to respond in a timely manner due to the delays.  Thank you for looking into this issue and hopefully providing a resolution.  DRD

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22 days ago

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XfinityEva

Official Employee

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1.3K Messages

6 months ago

 

FeedbackToo Thank you so much for taking the time to reach out about this email concern. I appreciate you sharing the details of what you have checked beforehand. Can you also please share how you are accessing your email? Is the delay present everywhere? 

 

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FeedbackToo

New Poster

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3 Messages

I am accessing it on my iPhone 15 MaxPro using the Outlook mail app that has been configured to Comcast config specifications for server access.  FYI, I finally did receive the email in question - two days late.  The email sent on May 10 at 8:12am finally arrived on May 12 at 2:14 am.  These emails started have delivery issues about two weeks ago .  Prior to that I usually received them within 15 minutes. 

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6 months ago

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XfinitySheila

Official Employee

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804 Messages

 

FeedbackToo Thank you for the update, have you noticed any improvement in when the emails are being received? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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user_egmvav

1 Message

6 months ago

Similar problem - emails not arriving on iphone or VIA Xfinity webportal - when needing to use MFA and this is my reference email - I can not get logged into other applications - infuriating.

0

Neidzwiedz

Visitor

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1 Message

6 months ago

Same issue here, Outlook on an iPhone 14. I’ve to request a couple of password resets recently and in both cases I did not receive the email until the following morning by which time the links have long expired. I don’t have this issue with my other email providers. 

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XfinityJorge

Official Employee

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1.7K Messages

 

Neidzwiedz Thank you so much for using our Forums and bringing this to our attention. Are you still having issues with the email? If so we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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SCB2023

Visitor

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6 Messages

2 months ago

It is now September, and I am experiencing this same issue. It seems to have started slowly, with emails only being delayed by an hour, plus or minus. It is now holding some up as long as two days...

Is there any official resolution, please?

Thanks!

1

XfinityJohnG

Official Employee

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1.2K Messages

Thank you for reaching out to us here @SCB2023. If you are still experiencing those issues with your email service we would be happy to assist you here. Are you having that problem with that service on the Xfinity app or site, or through a third party service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_0jk3wo

1 Message

1 month ago

Same issue here -- today   10/9/24.  Verification codes not coming through in time.  Sometimes emails take up to 1 hour to come through.  I have tried on my I-phone, computer and Ipad.

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XfinityAdrienne

Official Employee

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910 Messages

Hey there, user_0jk3wo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your email concerns. Are you using a 3rd party mail client? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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cihilb

New Poster

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4 Messages

@user_0jk3wo​ 

This seems to happen quite often. There are times that emails arrive 2-3 days late.

BTW, it's the same on my desktop, Iphone and Ipad.

Even using the Comcast email app is the same.

I have also had deleted messages return to my deleted folder.

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1 month ago

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XfinityWilliam

Official Employee

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1K Messages

 

cihilb Please reset your account password and see if the email will come in after that.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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sandyc53

Visitor

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1 Message

1 month ago

Same issue here. Currently waiting on a password reset. On my laptop and also on my iphone. No third party service being used. 

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XfinityTony

Official Employee

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1K Messages

@sandyc53, hi! Are you resetting your Xfinity password or waiting on a reset from a different account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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cihilb

New Poster

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4 Messages

No password reset of any kind. Some emails are delayed by hours and even days. Same with my Iphone and Ipad using third party email client.

Same thing happens when going directly to Comcast email.

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24 days ago

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user_ejy2d8

1 Message

24 days ago

It sounds like this is the exact same problem I’m having. Started 1-2 months ago and has been getting worse since then. iPhone 14 Pro Max and iPhone 16 Pro Max. I recently had to reset my password and it’s gotten much worse since then (I saw it before the reset too though, but not as bad). I can’t use my email to reset passwords anymore, which is a problem because it’s the only option for some of my accounts. PLEASE GIVE ACTUAL STEPS TO HELP FIX THIS INSTEAD OF THE COP-OUT “please contact support for a solution UwU”.

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cihilb

New Poster

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4 Messages

Glad I am not alone with this problem. Comcast's so called customer service has been no help. They keep blaming my devices.

Maybe Comcast should have CSR's in the US instead of offshore. I have never had any of them resolve a problem!

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24 days ago

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XfinityBenny

Official Employee

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642 Messages

@user_ejy2d8 Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. What happens when you use the email directly from the Xfinity account online, does it perform the same? Here is a link I found for you to use https://xfinityconnect.email.comcast.net/.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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