New Poster
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4 Messages
Comcast Email Issues - Incoming emails can sometimes take from 1-6 hours or even more to be delivered
I am experiencing significant delays in receiving email, very sporadically for the past two weeks. An incoming email can take from 1-6 hours or more to reach my inbox, as confirmed by the time stamp. The sender is in my Comcast address book. The emails are not landing in my Spam folder and the sender's domain is not blocked. I have the same sender sending emails to my Gmail account and I always get them within minutes of them being sent. Delays were not always a problem. I used to get the emails within 10 minutes of them being sent out. Did you make changes to your email server protocals late April/early May? The senders email address is: [Edited: "Personal Information] These are important business emails and I am unable to respond in a timely manner due to the delays. Thank you for looking into this issue and hopefully providing a resolution. DRD
XfinityEva
Official Employee
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1.5K Messages
10 months ago
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user_egmvav
1 Message
10 months ago
Similar problem - emails not arriving on iphone or VIA Xfinity webportal - when needing to use MFA and this is my reference email - I can not get logged into other applications - infuriating.
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Neidzwiedz
Visitor
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1 Message
9 months ago
Same issue here, Outlook on an iPhone 14. I’ve to request a couple of password resets recently and in both cases I did not receive the email until the following morning by which time the links have long expired. I don’t have this issue with my other email providers.
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SCB2023
Visitor
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6 Messages
6 months ago
It is now September, and I am experiencing this same issue. It seems to have started slowly, with emails only being delayed by an hour, plus or minus. It is now holding some up as long as two days...
Is there any official resolution, please?
Thanks!
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user_0jk3wo
1 Message
5 months ago
Same issue here -- today 10/9/24. Verification codes not coming through in time. Sometimes emails take up to 1 hour to come through. I have tried on my I-phone, computer and Ipad.
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sandyc53
Visitor
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1 Message
5 months ago
Same issue here. Currently waiting on a password reset. On my laptop and also on my iphone. No third party service being used.
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user_ejy2d8
1 Message
5 months ago
It sounds like this is the exact same problem I’m having. Started 1-2 months ago and has been getting worse since then. iPhone 14 Pro Max and iPhone 16 Pro Max. I recently had to reset my password and it’s gotten much worse since then (I saw it before the reset too though, but not as bad). I can’t use my email to reset passwords anymore, which is a problem because it’s the only option for some of my accounts. PLEASE GIVE ACTUAL STEPS TO HELP FIX THIS INSTEAD OF THE COP-OUT “please contact support for a solution UwU”.
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user_cib216
New Poster
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11 Messages
4 months ago
I have been having this problem on and off for quite a while. Today, for example, I received at email at 5:45 PM that was sent at 11:46 AM. And another that was sent at 11:30 AM.
Chats to the help desk told me the problem was this my email client. I am using Thunderbird on my desktop, however, looking directly at my Comcast email and on my phone showed the same results. One of these emails was time sensitive.
The offshore CSR's make up any excuse they can and blame it on the customer.
BTW, I have preciously reset my password and the problem returns.
(edited)
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bmh123
Visitor
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5 Messages
3 months ago
I've been experiencing this for years now, but it's getting the point where I can no longer log into certain things because the 2FA confirmation email takes so long that the link has long-expired hours ago. This happens even when using the email front end here on the Xfinity website, so I don't think this is a client/forwarding issue.
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user_oub798
1 Message
3 months ago
Has anyone had any success with fixing this issue? I simply can not access a warranty I paid for at Dell because the 2FA code comes in days after the request and has expired. Dell CSR are overseas and useless. They simply tell me to call Comcast. Comcast CRS are overseas and tell me to call Dell. (probably the same person in the same room somewhere fielding calls for dell and comcast and getting a good laugh) Is there a work around that doesn't involve asking either of these companies to help with their own products?
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