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user_f2kolx
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3 Messages

Friday, January 26th, 2024 4:42 AM

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Comcast Currently Unavailable

My emails stopped coming through on my iPhone and an error message popped up saying “comcast currently unavailable”. My phone is up to date on the latest update, no VPN, and I am still receiving emails when I check through the xfinity website. I tried deleting the app, resetting my xfinity password twice, and then deleting the account from my phone. The currently unavailable message still pops up when trying to add my comcast email to the mail app. 

Question

 • 

Updated 

2 months ago

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user_f2kolx

3 Messages

10 months ago

I also have third party apps allowed for use in xfinity settings. 

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

10 months ago

Hello @user_f2kolx, I appreciate you being so thorough with your details and for checking those self-service resources. That's a pretty odd email issue, but I will do all I can and stick with you until we get a resolution for you. Let's try a few more troubleshooting steps together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

1

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user_sqe1r0

2 Messages

These instructions no longer work. What are the updated instructions?

5 months ago

0

user_kb5xoy

1 Message

7 months ago

As of yesterday I received the same error and I have done everything I can to try and get my email back.  I can send email but I cannot receive.  I can view and see all my email on the Xfinity App.  I just cannot receive any email on my IPhone15 since Saturday.  The error is Cannot Get Mail Comcast is currently unavailable.

1

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XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_kb5xoy, Hi there! Thanks for taking the time to visit XFINITY over our forums page for help with receiving those emails on your iPhone15. I rely on my emails to work correctly on my iPhone too so I understand the inconvenience that this can cause you. I am sorry to learn about this experience. We can help. When you say the XFINITY app do you mean the XFINITY website?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_gufkov

1 Message

7 months ago

I am getting the same unavailable message.  no vpn.  deleted email from iphone.  changed pw on website.  set up email again - am getting teh unavailable message.  it just started in the last week.  help.

3

XfinityVianney

Official Employee

 • 

1.7K Messages

Hi @user_gufkov,

Thank you for reaching out. I see you're having an issue similar to the OP. However, I see their issue started a year ago. It sounds like there could be a few things going on. Are you using Apple Mail, are you accessing our website directly to check emails, or both? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_rijko2

1 Message

Email stopped syncing with “comcast unavailable on both iPhone and IPad 

6 months ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

 

user_rijko2, thank you so much for confirming. Have you tried access on the website and are you having the same issue? Did you already try any other troubleshooting steps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

fred9094

Regular Visitor

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6 Messages

6 months ago

Having the same issue.  Just realized no emial downloads to i phone in 5 months.   outbound no issue..  all attempts to fix the issue have failed including delting and re adding the account

3

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @fred9094, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

yarsch

New Poster

 • 

2 Messages

I’m having the same email issue. The Comcast tech had me delete my Comcast email from my iPhone so we could reinstall it. When trying to do so I get the message that Comcast is currently unavailable try again later. I’ve tried everything . Turned off WiFi, rebooted my phone  I don’t have vpn! Very frustrating The only way I can get email is by logging into xfinity on the web.

Help please!!!

5 months ago

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi@yarsch Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are having email issues.  Are you still seeing an issue with your email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_sqe1r0

2 Messages

5 months ago

I am having the same issue. How do I contact Xfinity support? The instructions from a January post with the same issue no longer work.

1

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XfinityBenny

Official Employee

 • 

643 Messages

@user_sqe1r0 Thanks for posting. I checked my email and its working. What happens when you try to access your email, and what troubleshooting have you done? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_6c77hu

2 Messages

4 months ago

what was the fix. im having this issue too

4

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fred9094

Regular Visitor

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6 Messages

done that I am aware of.   went to X store the other day.   after an hour the guy gave up.   said something abt comcast email no longer being supported.

4 months ago

0

user_f2kolx

3 Messages

@user_6c77hu​ it eventually fixed itself. I just kept trying signing in and out and then gave up and it would work sometimes and then not work again. Eventually it started working consistently. 

4 months ago

0

user_ocuowy

1 Message

@user_f2kolx​ Did you ever find out what the fix is?  I am having the same issue and keep trying but email from Comcast cannot download to my iPhone...thanks for any guidance in advance.

4 months ago

0

XfinityShawn

Official Employee

 • 

1K Messages

 

user_ocuowy What troubleshooting steps have you tried currently? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_7givku

1 Message

4 months ago

I am having this problem too.  What is the fix.  I updated iOS, I can access email from website but not apple mail app. No vpn installed. 

6

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mriotte

Visitor

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1 Message

I resolved the issue by accessing my email on a website and confirmed that allowing third party apps to access is allowed!   

4 months ago

XfinityAdrienne

Official Employee

 • 

911 Messages

Hey there, user_7givku! Thank you so much for taking the time to reach out to us here on Xfinity Forums. Have you attempted to delete the mailbox for the mail app, and add it back? Have you ensured 3rd party access is flagged? You can find out here. Please let us know if you have any other questions/concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

andrew2012

Frequent Visitor

 • 

8 Messages

I have the same issue for a couple of months, I tried to delete and add the account and I cleaned the email on the Comcast’s server ( 50% free) any suggestions?

currently it only works on comcast email server, not on any other Apple devices  (iPad and iPhone)

4 months ago

0

XfinityThomasA

Official Employee

 • 

1.8K Messages

 

andrew2012- Please remember that using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by going to Xfinity Connect and clicking Email. Have you tried changing your passwords on the email client you're using?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

DEBDEB2826

Visitor

 • 

1 Message

@mriotte​ This worked for me.  Went to security settings online for my email and allowed third party apps.  Worked!!!!

2 months ago

0

user_ho1ask

1 Message

3 months ago

I’m having the same error “Comcast not available “ on my iPad & iPhone. Works to log into xfinity website. I’ve deleted my email & tried to add (unsuccessfully). No VPN. 

3

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XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_ho1ask, Hi there! Thanks for reaching out. I can understand the inconvenience that is caused when receiving that error code on your iPad & iPhone as an Apple user myself. I am sorry to learn about this. You've reached the right forums for support. We can help. Have you checked if you have allowed access to the third-party client on the XFINITY Email website? If not, here is a great link to more details on how to allow access to a third-party client such as Apple Mail more easily. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_7mecb0

1 Message

I am having the same issue.  This started last week.  My VPN is not connected.  I tried deleting the email address and adding it back in.  It didn't work.  I have 4 Comcast emails I use for various purposes and 3 work, one doesn't.  I have an iPhone 12 Pro.

3 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_7mecb0 Thank you for reaching out and for mentioning the troubleshooting you have done so far. Can you also please try powering down your iPhone and then turn it back on to see if the issue is still persisting?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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