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Friday, January 26th, 2024 4:42 AM

Comcast Currently Unavailable

My emails stopped coming through on my iPhone and an error message popped up saying “comcast currently unavailable”. My phone is up to date on the latest update, no VPN, and I am still receiving emails when I check through the xfinity website. I tried deleting the app, resetting my xfinity password twice, and then deleting the account from my phone. The currently unavailable message still pops up when trying to add my comcast email to the mail app. 

3 Messages

6 months ago

I also have third party apps allowed for use in xfinity settings. 

Official Employee

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1.6K Messages

6 months ago

Hello @user_f2kolx, I appreciate you being so thorough with your details and for checking those self-service resources. That's a pretty odd email issue, but I will do all I can and stick with you until we get a resolution for you. Let's try a few more troubleshooting steps together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 Messages

These instructions no longer work. What are the updated instructions?

1 Message

3 months ago

As of yesterday I received the same error and I have done everything I can to try and get my email back.  I can send email but I cannot receive.  I can view and see all my email on the Xfinity App.  I just cannot receive any email on my IPhone15 since Saturday.  The error is Cannot Get Mail Comcast is currently unavailable.

Official Employee

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1.6K Messages

 

user_kb5xoy, Hi there! Thanks for taking the time to visit XFINITY over our forums page for help with receiving those emails on your iPhone15. I rely on my emails to work correctly on my iPhone too so I understand the inconvenience that this can cause you. I am sorry to learn about this experience. We can help. When you say the XFINITY app do you mean the XFINITY website?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

3 months ago

I am getting the same unavailable message.  no vpn.  deleted email from iphone.  changed pw on website.  set up email again - am getting teh unavailable message.  it just started in the last week.  help.

Official Employee

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1.6K Messages

Hi @user_gufkov,

Thank you for reaching out. I see you're having an issue similar to the OP. However, I see their issue started a year ago. It sounds like there could be a few things going on. Are you using Apple Mail, are you accessing our website directly to check emails, or both? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

Email stopped syncing with “comcast unavailable on both iPhone and IPad 

Official Employee

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1.9K Messages

 

user_rijko2, thank you so much for confirming. Have you tried access on the website and are you having the same issue? Did you already try any other troubleshooting steps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

2 months ago

Having the same issue.  Just realized no emial downloads to i phone in 5 months.   outbound no issue..  all attempts to fix the issue have failed including delting and re adding the account

Official Employee

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1K Messages

Hello @fred9094, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

I’m having the same email issue. The Comcast tech had me delete my Comcast email from my iPhone so we could reinstall it. When trying to do so I get the message that Comcast is currently unavailable try again later. I’ve tried everything . Turned off WiFi, rebooted my phone  I don’t have vpn! Very frustrating The only way I can get email is by logging into xfinity on the web.

Help please!!!

Official Employee

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1K Messages

Hi@yarsch Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are having email issues.  Are you still seeing an issue with your email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

14 days ago

I am having the same issue. How do I contact Xfinity support? The instructions from a January post with the same issue no longer work.

Official Employee

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459 Messages

@user_sqe1r0 Thanks for posting. I checked my email and its working. What happens when you try to access your email, and what troubleshooting have you done? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

10 days ago

what was the fix. im having this issue too

Regular Visitor

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6 Messages

done that I am aware of.   went to X store the other day.   after an hour the guy gave up.   said something abt comcast email no longer being supported.

3 Messages

@user_6c77hu​ it eventually fixed itself. I just kept trying signing in and out and then gave up and it would work sometimes and then not work again. Eventually it started working consistently. 

1 Message

@user_f2kolx​ Did you ever find out what the fix is?  I am having the same issue and keep trying but email from Comcast cannot download to my iPhone...thanks for any guidance in advance.

Official Employee

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736 Messages

 

user_ocuowy What troubleshooting steps have you tried currently? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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