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sheryltoo66
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Expressive Exchange
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57 Messages

Saturday, March 1st, 2025 9:20 PM

Can't sign into email using Outlook

I use the new Outlook to access my comcast email. I have the app open on my laptop and had opened my email earlier today but all of a sudden it's asking me for my password. I put in my password but got an error. It said to give my email provider this error information. {"SessionId":"99b37149-d389-204c-b691-14fcdfde143e","Timestamp":1740863062146,"Error":"INTERACTIONREQUIRED"}

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Updated 

2 months ago

651

9

XfinityDena

Official Employee

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3.2K Messages

2 months ago

@sheryltoo66 I am sorry to hear of the email issue. Are you able to connect to your email with the website?

5

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sheryltoo66

Contributor

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57 Messages

Yes. I just tried opening my email again and now it works.

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2 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

I’m so happy to hear that, @sheryltoo66! Thank you for getting back to us. Please let me know if you have any questions or need assistance with anything else. Our amazing community is always ready to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_w9lm4d

1 Message

cannot log into my email account I have used for years - the change over has been a nightmare - need help

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2 months ago

0

Again

Expert

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31.5K Messages

@user_w9lm4d​ 

cannot log into my email account I have used for years - the change over has been a nightmare - need help

What change over are you talking about?  With Outlook?  Are you able to log into your account in webmail? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 months ago

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XfinityAngie

Official Employee

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1.8K Messages

 

user_w9lm4d, Thank you for reaching out to Xfinity Support. If you are still having issues with your email, you may need to contact our Customer Security Assurance team. Here is the link: https://spa.xfinity.com/

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_wwbnj8

1 Message

2 months ago

Same thing is happening to me today. Same day as you, 3/1/2025. How many more?

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sheryltoo66

Contributor

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57 Messages

@user_wwbnj8​ Apparently there was a nationwide problem with Outlook yesterday. 

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2 months ago

XfinityBillie

Official Employee

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3.3K Messages

 

user_wwbnj8 We appreciate your time in reaching out to us here on our Xfinity Forums. Are you still experiencing issues with accessing your Outlook? As @sheryltoo66  mentioned, there was a national issue with Outlook yesterday.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_neuk08

2 Messages

2 months ago

Apparently it's still not fixed.

I can access my mailbox via Xfinity web interface, but something still is broken when trying to use New Outlook client.

Attempt to run "(New) Outlook" shows my Inbox for about half a second then switches to a window that says "You Need to Sign In".  Filling in the requested information -- user name, server names for IMAP (imap.comcast.net) and SMTP (smtp.comcast.net), port numbers (993 and 587), and security (SSL/TLS for both) -- results in a long wait (approx 90 seconds) then "Sign In Failed". Clicking "Try Again" gives the same error after a wait of less than one second.

I am open to suggestions.

Additional information:  Outlook can access my Gmail account.  It's just the comcast.net accounts that are inaccessible.

(edited)

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user_77d557

Visitor

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2 Messages

I can't access my gmail account, because it quickly goes to the "enter password" and won't let me get to the Gmail account.

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2 months ago

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user_7da725

Visitor

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1 Message

2 months ago

Same problem here with showing inbox for a second and then showing a sign-in screen. Glad to find others having this problem but wasted a number of minutes trying to solve by reloading email.

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user_nzfxmz

1 Message

I am having the same problem with Outlook (new).  Can't get my xfinity password to work. Tried changing my xfinity password without success.  Very frustrating.  Any suggestions/solutions would be appreciated.

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2 months ago

0

XfinityPeterH

Official Employee

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1.9K Messages

 

user_7da725 Thanks for letting us know. It looks like there was a known issue a few days ago that should be fixed now. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_vhpdcd

2 Messages

2 months ago

I am having the same issue and it started yesterday 3-1-2025.

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user_vhpdcd

2 Messages

I have a feeling this may never get fixed. Is it a Comcast/Xfinity issue or is it a Microsoft New Outlook issue? My regular (non new) Outlook does work with comcast.net addresses. 

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2 months ago

user_s90tcn

2 Messages

Having the same issue!  Comcast or Microsoft issue?? Xfinity, please chime in!

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2 months ago

XfinityEricB

Official Employee

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2.2K Messages

 

user_vhpdcd There was a known issue that seems to have been corrected. Are you now ablet to access your email through Outlook?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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ripley165

Visitor

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1 Message

2 months ago

I am having the same connection issue from Outlook to my Xfinity email account.  All was fine 2 days ago.

3

user_77d557

Visitor

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2 Messages

2 months ago

Same here. Good to know I don't need to waste my time fixing it on my end. If any one figures it out please share.

0

user_c15dfa

Visitor

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2 Messages

2 months ago

I'm have the same issues, all worked until this morning, can still get to Xfinity mail via the web interface, just can't seem to log onto the Outlook interface. Someone said it was fixed, it still in not working for me, I completely reloaded Office 365 trying to get rid of any old issues. No help 

2

user_c15dfa

Visitor

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2 Messages

@user_c15dfa​ Still not working this morning

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2 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

Hi user_c15dfa, I can imagine what you've been going through, especially with how important emails are. I appreciate you already checking the Xfinity website to confirm your emails are visible there. Are you able to confirm your emails settings are properly enabled as well? This 'Walkthrough' can help guide you as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_s90tcn

2 Messages

2 months ago

Mine finally worked.  Try again Ya'll!

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kcbird

Visitor

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2 Messages

Tried again, still can't sign in to New Outlook for Windows to see my Comcast.net emails.  Doesn't like my valid/accurate password.  Can view the emails in my Firefox browser.  Is this an Xfinity problem or a Microsoft problem?????  Issue started yesterday, March 1.

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2 months ago

0

user_neuk08

2 Messages

Keep trying, every once in a while.  Three Comcast mail accounts came back, one at a time, over a period of 8 to 10 hours.  I didn't do anything except keep trying every once in a while.

Gotta wonder who did what?  My guess would be a permissions or certificate issue that somebody in the Comcast back room had to fix, one account at a time.  But Comcast hasn't said anything about cause or fix, and I doubt we will ever find out.

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2 months ago

kcbird

Visitor

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2 Messages

@user_neuk08​ YAY I'm back in this morning.  I know what you mean about how we users will never find out which giant company was responsible for squandering our time while we tried to figure out how we might have messed up.  At lease if an EMP takes out everything we'll know it wasn't us LOL.  Funny not funny.

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2 months ago

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XfinityAngie

Official Employee

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1.8K Messages

 

user_s90tcn, Thank you for updating us on what worked for you. Let us know if you need anything. Have a good one! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @kcbird, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. It sounds like the issue may be resolved. Is there anything more we could assist you with this afternoon? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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