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Tuesday, April 8th, 2025 12:18 AM

Can’t send outgoing email

Hi. I can’t send emails. I need to send a email and it says my password and/or user name is incorrect. It’s not! What’s going on?

Expert

 • 

29.6K Messages

9 days ago

How are you accessing your email?  Are you using only the webmail UI and a browser?  Or a desktop client like Thunderbird?  A mail app on a phone?  Something else?

Official Employee

 • 

1.6K Messages

7 days ago

Thank you for reaching out to us here @user_1z3hyd. If you are still having password issues with the email service the best option to resolve that is by reaching out to the customer security team at the https://spa.xfinity.com/ site. 

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