Cannot Send Email
I cannot receive email on my account. This started Tuesday morning. I chatted with Tech Support last night but they could not solve the issue. They said I would get a call, but I never did. I have tried on iPad, iPhone, Outlook 365 and the Xfinity email web page and get the same result.
I can send in all platforms but not receive email. Can you help?
7 days ago
Hello, @user_853f3c! Thank you for creating a new public post regarding your email concerns. We received a Direct Message from you, too, but we ask that you please only ever post your question on the most appropriate public forum board and remain patient. If needed, our team will invite you to send us a direct message. Sending unsolicited direct messages to our team, any Official Employee, or any Xfinity Forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy.
Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. While we would never want to get to that point with any user, violations to those posted documents could result in a revocation of a user's Xfinity Forum posting privileges.
That being said, let's see what we can do to help! Are you receiving any Error Codes or Messages, by chance? If not, have you already reviewed your Email Filters and Spam Filters? We want to make sure that if you are receiving emails, they're not going to the wrong folder. Thank you for chatting with us last night! Our Digital Care Team will definitely do whatever we can to help resolve this for you.