cannot send email from Spectrum through Outlook

I am unable to send email from my Spectrum rr.com email account through Xfinity network. Receive error code 1130. Task '[Edited: "Personal Information"]@nycap.rr.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 p-impout006.msg.pkvw.co.charter.net cmsmtp [Edited: "Personal Information"]blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. "The server responded: 554 p-impout004.msg.pkvw.co.charter.net smsmtp [Edited: "Personal Information"]blocked" The IP address you're trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through.

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BruceW

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26.2K Messages

2 months ago

... AUP#Out-1130 ...

The error message appears to be generated by Spectrum's mail servers. https://www.spectrum.net/support/internet/understanding-email-error-codes item "1100 - 1150" says:

The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

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user_mm2loq

8 Messages

2 months ago

The IP address is coming from XFinity internet? Not Spectrum.

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user_mm2loq

8 Messages

2 months ago

https://forums.xfinity.com/conversations/email/xfinity-ip-address-blocked-by-spectrum-when-trying-to-use-smtp/662016336bff013a2b044ede?commentId=6623a9f66bff013a2b049cc5

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BruceW

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26.2K Messages

2 months ago

The IP address is coming from XFinity internet? Not Spectrum.

Perhaps @XfinityAlex or @XfinityDaveL can help you with this.

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user_mm2loq

8 Messages

2 months ago

Thank you BruceW! Have a great day.

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XfinityPaula

Official Employee

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1.3K Messages

2 months ago

Hello user_mm2loq. Thanks for sharing the trouble you are seeing with sending email from your spectrum account. I'm sorry for the trouble this is causing. I know email is a primary way that many people keep in contact, so I'm sure this could be causing some trouble for you.

As a quick test are you able to email your own spectrum email address while on the Xfinity network? Are you having any other connection issues while on your home network?

I'm sorry that I don't have much information on how specturm's email works and if they have their own portal for accessing your inbox, but for Xfinity we would want to try to bypass any email clients to help understand if it's a setting within the email client and work out from there.

@BruceW Thank you for your guidance and engagement!

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user_mm2loq

8 Messages

XfinityPaula -

I cannot email myself from the rr.com account. Receive error as above.

The only issue is sending email through Outlook for Spectrum Roadrunner email. Receiving emails is working.

Did you see another forum conversation attached above for similar issue?

Thank you.

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2 months ago

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XfinityPaula

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user_mm2loq, Thank you. I see the previous forums post. Please send us a direct message with your name and service address. We will try to get it over to the right team.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_mm2loq

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@XfinityPaula DM sent. Thank you.

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2 months ago

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BruceW

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2 months ago

... I'm sorry that I don't have much information on how specturm's email works ...

You don't need it really. The Spectrum error message suggests that the poster's Comcast public IP does not have the required reverse DNS entry. As seen in the Forum article they posted, @XfinityAlex has been able to correct this for others.

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user_mm2loq

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Thanks again BruceW for the assist!

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2 months ago

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XfinityJanelle

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@user_mm2loq Have you tried reaching out to Spectrum for further assistance? We would not be able to assist with Spectrum email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

BruceW

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26.2K Messages

2 months ago

@XfinityJanelle wrote: " ... We would not be able to assist with Spectrum email."

The problem is that the poster's Comcast/Xfinity IP does not have an RDNS entry. Spectrum cannot correct this, only Comcast/Xfinity can.

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user_mm2loq

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Thanks again BruceW!

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2 months ago

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user_mm2loq

cannot send email from Spectrum through Outlook

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BruceW

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BruceW

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XfinityPaula

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XfinityPaula

user_mm2loq

BruceW

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BruceW

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