Visitor
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5 Messages
Cannot save email account: only one mobile, no email except Xfinity
I'm trying to save an "inactive" mail account, but I cannot sign in to that account. That's because the "inactive" account is a secondary account tied to my main, or primary account. The problem is that I have only one email address (other than the secondary address at issue), and I have only one mobile number. Why would I want to bother with the cost and hassle of two email accounts and two phone numbers just to access my Comcast settings? I've confronted this infuriating problem many times in the last few years, and each time I have to spend a great deal of effort just getting in touch with a support person. Surely there's an accommodation for single people with single accounts and single numbers?! So, what can I do now to keep this secondary address?
XfinityDemitrius
Official Employee
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1.8K Messages
26 days ago
Hey @user_aju1tl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email. I would be more than happy to offer my assistance looking into this further for you.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
We recommend reviewing our 'Xfinity Email activity policy' support page. You can check the status of all email address associated with your account by Clicking Here. Once an email account has been closed, its content and inbox can no longer be created and recovered.
What is the current status of the secondary Xfinity Email account?
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