2 Messages
cannot access email on xfinity.com
Identical to https://forums.xfinity.com/conversations/email/cant-access-email/614ca44da6e13d4fb33030b4
I cannot access my Xfinity Email. Every time I login and click on mail, the Xfinity Connect loading page briefly comes up and then kicks me back to the https://www.xfinity.com/support/articles/account-email-information page. I have tried on multiple devices, pc's, and browsers.
XfinityBenny
Official Employee
•
645 Messages
3 months ago
@user_2kf9ks Hello and good afternoon. Thanks for posting and sharing your experience. We appreciate it and the chance to assist. As well I hope you are having a great weekend so far, staying cool and out of the heat. The fall weather is almost here, and that is the best time of year. Thanks as well for tying the access on multiple devices. That is concerning, and I want you to know that we will work together to get to the bottom of this. Email access is super important, and its vital for my day to day activities. It is the first thing I check in the morning, so I get how valuable it is. Have you checked the status to ensure it is active? We can check with the steps I found for you here https://www.xfinity.com/support/articles/email-activity-status.
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