Skip to main content

  • Home

  • Getting Started

    • Offers

X
Xann
1st Topic

Visitor

 • 

3 Messages

Thursday, September 23rd, 2021 3:59 PM

Closed

can't access email

I cannot access my Xfinity Email.  Every time I login and click on mail, the Xfinity Connect loading page briefly comes up and then kicks me back to the Xfinity homepage.  I have tried on multiple devices, pc's, and browsers.  When I login to my work's Xfinity account on the same devices xfinity connect works just fine.

Question

 • 

Updated 

3 years ago

2.3K

7

0

Was this helpful?

JOFA67

Visitor

 • 

1 Message

3 years ago

Good luck finding an answer or getting any help from Xfinity on this.  I have this issue, including a trouble ticket.  You sign in, you click on the email icon, the browser says "we are loading your email" and right back to the home screen you go.  I have seen many posts in the support forums from customers, and the only responses are "clear your cache". 

They promised to get back to me and did not - not even a callback to say we are still working on it.  I bet they emailed me to tell me they're working on it, but since I can't see my email....lol

3

0

Xann

Visitor

 • 

3 Messages

Well going through 4 hours of back and forth through private message ended with...."Did you try clearing your cache?"  I was hoping you wouldn't be right, but here we are.

3 years ago

0

CCAbbie

Problem Solver

 • 

1.4K Messages

@user_6bd166 I apologize for any frustration you experienced. We provided you with contact information to our Customer Security Assurance team, because we were unable to pinpoint the issue. If you have any further questions, please feel free to respond to our private message and we would be happy to assist further. 

I no longer work for Comcast.

3 years ago

CCAbbie

Problem Solver

 • 

1.4K Messages

@JOFA67 Hello and thank you for reaching out on here. I am sorry to hear you never heard back from anyone. I would like to look into this further to see what happened.

 

Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I no longer work for Comcast.

3 years ago

0

Latoque

Expert

 • 

29.6K Messages

3 years ago

Usually this problem is associated with your browser.  However that appears not to be the case from what both of you have indicated so far.  So I'm escalating this thread to the forum admins for follow-up.  You should see a response from an employee here in this thread.

0

0

XfinityRaul

Official Employee

 • 

1.6K Messages

3 years ago

Hello, @Xann. I'm sorry to hear you're unable to access your email. We know how important it is to always be able to review you inbox folder.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

0

0

user_b831ff

Visitor

 • 

1 Message

3 years ago

Has this issue been resolved yet? I'm having the same error.

3

0

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

Hi, @user_b831ff and @user_e31c9a. Thanks for posting! Which browsers are each of you using?

I no longer work for Comcast

3 years ago

0

user_5e992f

Visitor

 • 

1 Message

This problem obviously has not been resolved.  I am having this issue.  Have been a customer since 11/2021 and have never been able to access my email or my account.  I can get to homepage but clicking on email only gets me back to homepage and clicking on my account gets me an error message.  Very frustrating.  People complain about pricing at direct tv but I will tell you I never had trouble getting help with issues when I was with them.  

3 years ago

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi user_5e992f, have you tried accessing your mail via a different browser? Are you signed into your Xfinity account before clicking the Mail icon? 

I no longer work for Comcast.

3 years ago

0

user_e31c9a

Visitor

 • 

1 Message

3 years ago

I have the same problem.  They gave me a CR----- number about two weeks ago.  But I have heard nothing, and still have the same problem.

0

0

user_6d1e04

Visitor

 • 

1 Message

3 years ago

I've been having this same issue for over a month and have not received any assistance.  I've called and when I received a call back the individual wouldn't assist me with the email issue, but confirmed a technician would come for a different issue I was having.  How can we all lose access to our email and there not be an answer?

0

0

XfinityGabrielS

Official Employee

 • 

135 Messages

3 years ago

All ~

Please try to access webmail again using the envelope icon from Xfinity.com. 

@user_b831ff please send me a direct message with the email address you are experiencing an issue with as I could not determine the correct one. 

1

0

Xann

Visitor

 • 

3 Messages

@XfinityGabrielS Whatever you did fixed the issue.  The email account is now accessible.  All previous emails are gone, looks like it got wiped clean, but I didn't need any old emails from it anyway.

3 years ago

0

forum icon

New to the Community?

Start Here