All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

Yes, the on-line portal has worked during the entire ordeal so far.  I did update the passwords to all of the email accounts as well.  Comcast has gotten the email to work for a short while, like a few hours.  But then it starts having issues again.

@XfinityBillie​ Not the original poster — But, I can not receive e-mail on any of my devices. If I go through the Comcast website, I can send... Not sure that I am receiving.

Hello @user_9o9l4j Thank you for sharing in our Xfinity Forums that trouble you are having with the clients, but also on the website. I know this can cause a huge inconvenience and I would love to help out! While signed in to your email address at xfinity.com are you able to compose an email to yourself and send it? 

@XfinityBillie​ I can login to my email with www.xfinity.com but it doesn’t populate with the app so consequently I can’t use my boxes 

danp911 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

Please remember that the issue occurs with the Iphone, Ipad, and Outlook on the PC's  I can't see how data in one app would shut down another.  Also, I've jumped through countless hoops on this, both deleting email accounts and attempting to re-install them.  If I delete an account on the iPhone, and have the phone connected to my network, it will not install, and eventually gives an error with SSL.  Can't remember the exact error now.  But if I go back to the cellular network, it did install properly, but sending email while connected to the network still fails.  Basically, the outgoing server is rejecting log in if I am on my home network.  There are NO APP specific settings that cause this.

@user_76ae15 The PC may require different troubleshooting steps, which we can definitely look into. For the apps on the iPad and iPhone please try the steps I provided above to clear the data from those third party mail apps and let me know if you still experience this issue with the iPad and iPhone.

I've looked for ways to clear app data on my iphone, and even done a search.  the only things I can come up with, are to delete the "mail" app, which then requires a reload the app and accounts.  I've done this once already ( yesterday ), and don't have plans to do it again.  How does doing this multiple times help?

@user_76ae15 For Apple products you should be able to go to your settings, select "General", then select iPhone Storage, then select the app that you would like to clear the data from, then you would select, "Offload App". This is a different step than completely deleting and re-installing the app.

OK. I just did "Off load app" and then re-installed the app.  the email I just sent is still sitting in the outbox.  after waiting, is eventually says the connection to the outgoing server failed.  Additional outgoing servers can be configured for mail.

Hello 3xpn,

Actually I did change all the passwords about a day into the issue.  I needed help from Comcast to fully access the accounts since a few of them did not have a recovery cell phone number.  It did not fix the problem.  The final solution was to have my ISP give me a static IP address.  That did fix the issue.  The real sad issue is that there were at least 3 open tickets opened trying to deal with this, but Comcast never called me back on any of them.  Luckily my email has been working fine the last week or so.

@user_76ae15 Could you send me a DM with your current IP and username that you're trying to use (when the issue is happening)?  I can see the UID attached to this forums account, but I'd like to make sure that is the one I should be inspecting.

Usually this is related to a forgotten device or application still attempting to use an older set of credentials.

My husband and I both have comcast.net email and xfinity.  We both use Apple products. Suddenly, yesterday neither of us are able to send or receive emails using our comcast.net addresses which we have used for years without any problems?? Help from Comcast’s please. 

this happened to me as well yesterday.

@user_8eg8ew I am sorry to hear of your email issues. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

@user_18gk5w​ 

Thanks for posting that!  I'm sure that is going to help a lot of people that are non-Comcast customers reset their passwords.

This is the kind of interaction we like to see from our [non] Comcast customers because it helps others that are searching for answers to problems like th is.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

#3 for non-Comcast customers

@user_1mrilt​ Have you checked via Webmail also?  I do see messages being accepted for at least one of your accounts.

Hello @user_1mrilt, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_aqziap​ Please DM me and provide your comcast.net email address, and I'll take a look.

I have two of my three comcast.net email addresses that have suddenly become nonresponsive.   Will not send or receive.   Nothing has changed recently that could cause this.

I desperately need these back up and running.  First, how do I get these emails working again and second, how do I maintain the accounts?   last time I had to do anything with these email accounts there was a Comcast log in for me to manage the emails.   That doesn't seem to exist anymore or i can't find it.

Any help appreciated.

Thanks.

I had the same problem and found that you can't use a VPN connection with their e-mail. I turned it off and my e-mail works once again.

@user_h2ynbd​ 

I have two of my three comcast.net email addresses that have suddenly become nonresponsive.   Will not send or receive.   Nothing has changed recently that could cause this.

I desperately need these back up and running.  First, how do I get these emails working again and second, how do I maintain the accounts?   last time I had to do anything with these email accounts there was a Comcast log in for me to manage the emails.   That doesn't seem to exist anymore or i can't find it.

Any help appreciated.

Thanks.

Are these secondary accounts?  Are you still a Comcast customer?  If not when was the last time you logged in to the website on those accounts?  You can try calling Customer Security Assurance to see if they are able to restore those accounts.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

same problem here...

Hello and welcome to our Xfinity Community Forum's page @user_85go0g. I am sorry to hear that you are having troubles with your email. We did have an issue with our email a couple of weeks ago but has then been resolved. Have you tried to reset your email password? 

@user_67ostp​ 

Same exact problem.  Comcast does not have a clue.  Only solution I found was to switch to another provider and have my Xfinity email auto forwarded to the new provider.   According to lengthy discussions with Xfinity, there is no problem.  I too cannot get Xfinity service where I currently live and am using a legacy account which they made inactive.

Did you log in to the website at any time during the last 9 months?  You may need to call Customer Security Assurance.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

@user_sf4344 

Hello user_nhbnsc, emails are super important, so I can only imagine what this has been like for you. By chance, were the emails you lost access to the primary email account attached to your account? Also, have you recently logged into the Xfinity website to access your emails with any of your email accounts? 

Hello, @user_3mb27y

It's disheartening to hear you have decided to leave us. I would like to assist you further in getting this issue corrected. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!