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spacemickey
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Regular Visitor

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3 Messages

Wednesday, May 13th, 2026 6:47 PM

Ads overwhelming in email move to Yahoo

Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade"  to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been with comcast/Xfinity for ages.

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16 hours ago

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Latoque

Expert

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29.9K Messages

3 months ago

@spacemickey 

You can use an ad-blocking extension in your browser.  There are several well known ones that are free to install.  I use Ad-Block Plus myself.  See here for others------------

https://www.pcmag.com/picks/best-ad-blockers

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XfinityJorge

Official Employee

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3.2K Messages

3 months ago

 

spacemickey Hello there! Thanks for using our Forums and for taking the time out of your day to reach us about your email concerns. Have you checked your email settings to confirm that you have filters set up? 

 

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spacemickey

Regular Visitor

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3 Messages

I do not see a place in settings on the yahoo email to block ads - other than upgrading for a fee to yahoo +

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3 months ago

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XfinityKei

Official Employee

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2.6K Messages

@spacemickey This is correct, Yahoo Mail is a free service made possible by marketing ads. Our apologies for the inconvenience. I also understand per their website an upgrade is needed to remove ads. I have a link from Yahoos help and support website with more details https://help.yahoo.com/kb/new-yahoo-mail#topic=TOP_MAILPLUS 

Yahoo Mail Plus (purchased on a computer) - Removes ads for 1 account in the web and mobile app interfaces. Video content will continue to appear in empty folders. Yahoo Mail Plus for Mobile (in-app purchase tied to a Google Play or Apple ID) - Removes ads for all accounts in the mobile app, but does not remove ads from the web interface for any account.

There may be an option for you to try Yahoo Plus with a free trial.

I will also hare your feedback as well. 

Did you have any additional questions or concerns for us?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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nylundrs

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Sir, AM I reading this correctly?  I bought the ad-free version last night....are you saying that the "AD-FREE" will ONLY PERTAIN TO ONE and ONLY ONE of my migrated Comcast email accounts?  I have three Comcast emails, so the other two will NOT be "AD-FREE?"  ANOTHER RIP-OFF by our friendly COMCAST......and NO NFL RED-ZONE this season FOLKS !!  Another reason to Jump Ship and Get out of Comcast.

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16 hours ago

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nylundrs

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16 hours ago

I too have been with Comcast (Triple Play) for 27 years and this company has now reached NEW LOWS!!!  I now spend over $300 per month for internet, TV and my home phone line.......and this is the thanks I get from COMCAST for being SO LOYAL to them??  I now have to pay $5 per month to go "AD-FREE" while using Yahoo Email?  They are FORCING US TO LEAVE THEM - 

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nylundrs

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16 hours ago

Space Mikey -  You have to admit, Comcast's email Platform was one of the worst [Edited: "Profanity"] things I have ever used. But I agree, This "Migration" has been a total Sham......Now we have to pay $5 per month to remove ads??? And from what I read below, that $5 bucks ONLY WORKS for ONE EMAIL ADDRESS if you are on your PC, LIKE ME.....OMG,  I did the trial so I'll be sure to cancel that after the 14 days are up 

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