4 Messages
(451 - 451 4.2.0 JI6Ms7CTJVXjCJI6MsGZuv policy violation, try again later (DFTD)
HELP - I can't send emails - well at least group emails - a lot of the time. What can I do? I have tried from every device and tried changing settings, etc. So frustrated.
(451 - 451 4.2.0 JI6Ms7CTJVXjCJI6MsGZuv policy violation, try again later (DFTD)
Again
Expert
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31K Messages
5 months ago
@user_i5o01d
How many emails are you trying to send at one time? There is a limit of 100 at a time, but it's best to break it down to a couple of smaller batches.
You can read about errors here: https://www.xfinity.com/support/articles/email-errors
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XfinityDemitrius
Official Employee
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1.3K Messages
5 months ago
Hi @user_i5o01d,
Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience regarding the Xfinity Email services. Would you be able to provide us with some additional information such as where you are encountering that error? Are you using a third-party email program or using the native Xfinity Email web portal? Are you having issues sending any email or only sending when you have a few recipients? Any additional information and detail will be extremely helpful in diagnosing the issues you are going through.
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user_1sxjin
7 Messages
5 months ago
I am getting the same troubling, frustrating issue which I first noticed 5/31/2024, and again yesterday (6/19/2024) with group emails. Per the Xfinity limits I always stay clearly under the limit of 100 recipients per email. And I stay under the daily limit of sending to 1000 total recipients. I have 12 group email lists with about 70 recipients per list, so sending out to all 12 lists totals to 840 recipients (under the 1000/day limit).
Years ago I learned to spread out the sending of the group emails over a period several hours, so I do not get flagged by spam detectors. (These emails are legitimate, non-partisan, etc, and for the benefit of the community I live in). Everything worked fine until 5/31/2024 when I started getting the "....policy violation, try again later (DFTD)" error. I would send the first email with 70 recipients, wait 5-15 minutes, then send the second email of 70 recipients, so far, so good. Then 10 minutes later attempt a third email with 70 recipients, and get the "policy violation..." error. At this point I get blocked from sending any email, even to just a single recipient. And even though I've just sent 2 emails of 70 recipients each. That is, according to the Xfinity limit I shouldn't be blocked for sending to 140 recipients (70 in email #1, 70 in email #2). If you try to send immediately again (ANY email), you get the same "policy violation" error over and over.
This is an average scenario... sometimes I'll get the error with the second Send, or if I'm luckier may send out 4 emails within an hour before getting the error. Thru trial and error, I see that if I wait an hour or two between these group Sends, then I can send out the next email of 70 recipients without error..... So, today I sent out emails at 11:13, 12:17, 3:12, 4:22 and 5:52 and because they were spaced more than an hour, I did NOT get the policy violation error. And if you wait out the hour or perhaps a little longer of being blocked, you can sending out any email, ie to just a single recipient or two. I make sure I do not have any important email to send out before attempting a large group email, knowing with the latter I may be blocked from sending anything for an hour or longer.
So, there must be some Xfinity algorithm that is limiting the flow, but I haven't seen anything from Xfinity explaining what is happening. And I worry that there will be tighter restrictions enforced at some point by Xfinity. E.g, after the "policy violation" error, Xfinity mail users down the road might be blocked for 4 hours, 6 hours, a day???
Hope this helps to get around the issue, not a great workaround, and no guarantee my method will continue to work. It is also an annoyance to have to dole out the emails at such a cautious pace. I hope Xfinity or someone out there is able to give some answers, and improve the situation. I do not think this is a user settings issue, etc, but something that is likely being tracked on the Xfinity server side.
Thanks, AM
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NotHerbert
7 Messages
5 months ago
Same issue here. I manage a list that is about 135 names. I always divide those sends in TWO (so about 67 recipients per send X2), well below the 100 limit.
TWICE this month (today and once a couple weeks ago), I used that list for a normal sendout (a couple paragraphs of text, with the recipient addresses in the bcc: field). After sending the two emails (so getting through my list of 135 recipients), about a MINUTE LATER, my account is blocked. An attempt to send ANY additional email (from any of my 4 Comcast addresses) is met with a version of the following error code:
4.2.0 KmYFs0TrGZC65KmYHsU1Ah policy violation, try again later (DFTD)
NOTE I've been sending this kind of email campaign (the same ~135 addresses divided into two send) through my Comcast account for YEARS. It's just in JUNE 2024 that this email behavior causes a "policy violation" and prevents me from sending ANY email (for what...a couple hours until I'm punished enough?).
I sent maybe 40 other emails to single recipients earlier today. Nowhere CLOSE to the 1,000 daily limit.
This is ridiculous. Let's fix this, please, Xfinity!
Thanks.
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user_nnkvi3
1 Message
5 months ago
I am having the same problem.
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dh_52738
2 Messages
4 months ago
I have the same problem as well. I am only trying to send an email to less than 15 people. About every two weeks, they send me an email to reset my password, which I do, and then will experience the policy violation emails. Then my account is locked again and I get a please reset your password email again.
I am sending it from my Postfix mail server. The error messages are in my Postfix server log. Comcast - please send this thread to the SMTP platform support team. They will know what is going on.
I understand that you can't allow SMTP wide open to the Internet, but then please provide a reliable SMTP relay service.
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peterr_742
Regular Visitor
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6 Messages
4 months ago
Same problem. This has been going on for a month or more. Why hasn't it been fixed?
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jimb_0958
New Poster
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3 Messages
4 months ago
I tried to respond to one person that I do often (several times a day) and got this notice code. I don't understand the problem.
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user_e8dcov
8 Messages
4 months ago
I have had the same problem. I have 3 groups, approximately 80 or fewer on each one. I send the first one successfully. Then I am unable to send any emails at all for a while. Not sure how long their limit lasts, but I am well below the supposed 1000 per day. This has been a recent development, within the past several months. These are legitimate emails with people who have signed up to get these emails. I am pretty aggravated with Xfinity right now.
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XfinityAlex
Official Employee
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881 Messages
4 months ago
Providing a bit of clarity on this. This deferral happens when the system believes you are sending bulk mail. Many of you describe doing exactly that. If you check the Residential Terms Of Service, it mentions this is not permitted (bulk of same/similar messages). If you're attempting to run a marketing/commercial service, that is also prohibited in the Residential ToS. There are many services that allow folks to manage sending like this for free (or a small fee for more features). The system isn't blocking these completely, but is lowering the number of permitted messages of that type. For messages that do not meet this criteria, you should still be able to send 1000/day. If you believe this is in error, we can take a deeper look.
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user_c5eaeb
Visitor
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5 Messages
4 months ago
Same here, on July 24th. This is SO ANNOYING, Comcast, I'm ready to switch to Gmail if it's not fixed. I should be able to send multiple emails to big groups back to back - both LESS than the 100 recipient limit.
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user_e8dcov
8 Messages
4 months ago
I have been back and forth with Comcast on this issue. First they give me the 100 recipient/1000 per day stuff. I am nowhere near those limits. Then they tell me it is all fixed, right? Nothing has changed. Others are having the same problem. Why don't they just fix it? They are false advertising! I have now seen the pattern better, I believe. I send out my first group email, to fewer than 50, below their supposed limit. Then I try to send out emails after that. They will not send and get put in the Outbox. Sometimes they automatically send in an hour, sometimes they don't and I have to send them again. Sometimes it takes more than 1 hour for Comcast to allow me the privilege of sending more emails. I am very displeased with their service. This is ridiculous.
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user_zkr391
1 Message
4 months ago
I am having this problem on the third group of emails that i send out. What I am doing is [Edited: "Inflammatory"]. I also send out twice a year invitation to our semi annual lunch. I ran into this problem in June and this is the first mail out sense that time.
What is your recommendation.
My email is [Edited: "Personal Information"]
Thank you
[Edited: "Personal Information"]
(edited)
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NotHerbert
7 Messages
4 months ago
Study XfinityAlex's response, people. They don't want you using your everyday Comcast email account to do anything organizational or small business-related if it involves the "same message" to multiple recipients. (The fact that we've all experienced these failure messages LATELY is because LATELY they've been cracking down on it.) The Terms of Service apparently prohibit "bulk messages" (is there a definition of that, Alex? there really needs to be). They expect you to use your Comcast email to read junk mail and send pix of your kitties to Aunt Sophie, NOT to send a message to 120 members of your condo association as a board volunteer, or 100 notices of a recent death to former employees, or an announcement to 75 customers in your small business.
To those who wonder when Comcast is going to FIX this, they have already FIXED it — to stop you from sending this kind of email.
WHO, by the way, reaches 1000 recipients in a day without bulk sends? Let's say you're at your workstation for 12 hours in the day. You would be doing nothing but sending an email every 43 seconds to reach 1,000 recipients. It's a nice round number, but it's kind of meaningless under your Terms. Your Terms on this topic are terrible and should be revisited.
We (speaking for everyone here) understand that an excessive amount of email can put burdens on the system, just like the kid who uses gabs of data playing online games all day. The air traffic controller can only allow so many planes through to maintain safety and sanity for everybody. 1000 email daily limit, perfect. We get that. But HOW we divide up those 1000 emails in our day, and WHO receives them, and what those emails contain (unless they're phishing or otherwise against the law) seems like it should be NONE of Comcast's business and entirely your customer's. If this is part of your master plan to "stop spam" it's a terrible solution — there are SO many kinds of bulk messages that have nothing to do with trying to trick people...
XfinityAlex: If I take an email intended for 150 recipients, that I would NORMALLY send in 3 groups of 50 recipients each (say), but send INSTEAD as 150 separate emails with one recipient each, is THAT sending "bulk mail" under the Terms? 1) IF NOT, is this the world of efficiency and productivity that Comcast envisions for its customers? 2) IF SO, who is Comcast to tell me who I can send email to, and what the message contains, within my 1,000 daily allotment? I am a communicator, I have a message to get out, it just happens that I have the same message to lots of people. Why should this not be possible under the Terms of Service? And more importantly, WHO higher up in the Comcast organization determines this policy so that we can have a further discussion about it?
The reality seems to be, folks, If you want to be productive with your email, Xfinity wants you to pay more and become a Comcast Business customer. Your outrageous monthly broadband fee and pedestrian Comcast email account are not enough. It's urusious.
(edited)
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user_e8dcov
8 Messages
4 months ago
Xfinity was UNABLE to fix the same problem that all of you seem to be having and instead sent me to Microsoft. I imagine that I am not the only one using Microsoft Outlook with my Comcast account. I have already checked my settings and they are what is recommended. Not sure what else to do. They also recommended setting up my groups on the Xfinity app. Not sure how much time that will take, but it took me considerable time to set up my groups with Outlook. And I am not sure if I will have the same problem on the app as I have now using Outlook. This just seems unacceptable. We are paying for this service and could get the same thing for FREE with other email services. Hmmm. Kind of makes you wonder.
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