Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL

I need help with an unresolved Xfinity Mobile device identification issue.

My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL.

The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile accepts for my device/eSIM. I have verified the IMEI multiple times, and I am entering the correct IMEI.

The issue is that Xfinity’s system appears to be associating this IMEI2 with the wrong device model:

Correct device: iPhone 12 Pro Max
Device incorrectly displayed by Xfinity: Google Pixel 4 XL

I have already contacted Xfinity support through chat four separate times, and the issue has not been resolved. I also visited an Xfinity store, but they told me that because my Xfinity Mobile service was purchased online, this needs to be handled by Xfinity Mobile support.

At this point, I am requesting that this case be escalated to the XM Escalations Team so they can investigate and correct the device record associated with my IMEI2.

I do NOT want my phone number or line canceled, recreated, or replaced. I only need the device information associated with my existing line/IMEI corrected.

Please let me know if an Xfinity Support representative can take ownership of this case and create an XM Escalations ticket.

Thank you.