why does the IMAP account password pop up each time after I have already updated my email

Just another frustrated customer dealing with the same issues starting yesterday. I do wonder if this is due to Comcast.net email accounts being migrated to Yahoo Mail server. I wonder if it is creating issues for very old email accounts. This migration is happening in phases and it seems we are all experiencing this starting at different times with no eventual resolution.  

@XfinityKassie​ 

please see my post below.  Still not working

Good morning @sksklein, and thanks for posting to the Xfinity forums today, I hope this message finds you well. As someone that uses multiple email account for both work and personal use, I can understand the frustration of issues with the email, but you have come to the right place for assistance. When you deleted the email account from the phone and added it back on, did it come up with the same error as when it was already on the phone?

Yes same error.  As mysteriously as the problem arose, it disappeared for nearly three weeks.  And now it’s back.  Please let me know how to fix it.

Thanks for confirming. Is this only occurring on your iPhone, or are you experiencing the same issue on other Apple devices using Apple mail?

 Thanks for posting this solution. Will Comcast expect us to access our emails like this forever?  Does anyone at Comcast read this forum?

Hey there, @19regor39, thanks for reaching out through Xfinity Forums regarding your email services. There was a known issue effecting our email services. Have you checked if you are still having this issue?

After posting my comment, Xfinity sent me a message from a virtual texter asking for feedback about the pop-up problem. After thoroughly explaining what is happening to me and others there was no advice on how to address the problem and then it asked if it had resolved my issue.  NO  Then it sent a link to fil out for more information https://t.xfin.me/10BOBF0 . I filled all that out and the reply they sent was "We appreciate your feedback."  I asked: "When can we expect satisfaction and repair of this problem?"

The reply: Thanks for your response.

19regor39 At this time, we do not have an estimated time of resolution. However, we are actively working on the issue, we appreciate your continued patience.

Thank you for reaching out here. There is a known issue with that service that our engineers have been working to resolve. Are you still experiencing that problem?

s8m6fk:  I don't have a VPN unless Comcast provides one with their "service" that I'm unaware of.

This morning I was at a McDonald's using my iPad and Apple Mail. I was signed into the free WiFi and the email was working great. Until about an hour later when the box of death appeared. Using the iPad's email had ended for that session. So, what is causing erratic behavior like this?  Could it be my iPad failing, something amiss with the free WiFi, or something deeper, like the Comcast email program?  When I got back home the email worked fine again.  That was today.  Email doesn't always work at home, the pop-up shows up at home too. Others on this forum have changed passwords, deleted their account and started anew, all to no avail.  Comcast has been deaf to the complaints.

Thanks for that information, 19regor39. Sorry to hear you are still having issues with your email. Are you able to still access your email through our website when out of the house, or issues with Apple Mail and our website?

I have found when I move from unsecured WiFi with VPN to another area, Xfinit gives the IMAP kiss of death. 
Xfinity will apologize and do nothing (frequently mentioned in the past few years - first time I had the problem was in 2023 in another country). As long as you can access via website’not my problem’

solution. Go to secure WiFi. Power off phone. Power on (first mail and then VON connect) and you should be good to go.

i used to have a problem just changing countries- happening repeatedly in CA ( maybe we should be our own)