Visitor
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2 Messages
Trade-in offer has not been processed (shipped on 9/22/25)
I ordered a new iPhone 17 with the understanding I would be receiving a $600 trade-in credit for my old iPhone 12 Pro. I shipped my trade-in on 09/22/25 (as directed by Xfinity) and the USPS tracking has listed my package as “in transit to next facility” since arriving in Forth Worth, TX Distribution Center on 10/01/24 . I’ve had numerous calls with both Xfinity support and USPS telling me that they will raise a support ticket or that I need to file a missing package claim with USPS, all which have lead to no resolution. I’ve been told to wait for 1-2 billing cycles for the credit to take effect. Well it has now been 3 full billing cycles with no credit offered to date.
I’ve been a loyal customer to Xfinity for 10 years now and I am extremely frustrated with the lack of effort and accountability. I simply want the credit offer promised to me by Xfinity and not to be at the mercy of USPS losing my package or other processing delays.
XfinityDemitrius
Official Employee
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2.3K Messages
2 hours ago
Hey @user_slh6ap, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
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