5 Messages
Trade In waiting credit from 3 months
I did two phone trade in September 2023 when xfinity is providing $700 to $850 credit on eligible phone. I send back my phone and it’s received and accepted but Still I am fighting to get phone credit applied . I am paying full installatment every month and xfinity service is only opening ticke number doing nothing . Can anyone help how to file complaint so that my issue get resolved.
Hi, it's Xfinity Assistant.
Thanks for contacting us today. We've opened case number [Edit:PII] regarding your Xfinity Mobile Device Inquiry for [Edit:PII]. You'll hear from us with a status update in the next 48 hours.
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XfinityPeterH
Official Employee
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1.4K Messages
10 months ago
Hello @user_191s9c and thanks for your post. Please send us a direct message with your full name and complete address.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_191s9c
5 Messages
9 months ago
I already send details but no resolution. what is going on why you guys not stopping this trade - in if not able to handle.
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