Mistake of employees which customers pay for. Traide in problem..

I originally initiated a trade-in that included two devices:

• iPhone 14 Plus

• iPhone 15 Pro Max
  ...to receive two new iPhone 16 Pro Max devices.

However, upon receiving my returned iPhone 14 Plus, I contacted your support immediately to understand what went wrong. After several phone calls and an in-store visit, I was informed that your system had incorrectly registered two iPhone 15 Pro Max devices for trade-in, instead of the correct 14 Plus and 15 Pro Max.

Resolution Offered:

After multiple conversations and no timely resolution, your support informed me that the only solution was to start a new trade-in process, for which I was given:

• A new device (iPhone 17 Pro Max)

• A $400 trade-in credit
  ...but under the condition that I return the iPhone 16 Pro Max and keep the iPhone 14 Plus.

This “solution” has forced me into an unfair situation where:

1. I am now responsible for reselling my iPhone 14 Plus on my own.

2. I have paid approximately $350 in taxes and installment payments for the iPhone 16 Pro Max, which I now must return.

3. The $400 “discount” you applied toward the iPhone 17 Pro Max is being framed as a trade-in for the 16 Pro Max.

Key Issues:

• The initial trade-in error was not my fault.

• I was not offered a real solution to the error, but rather pushed into a new full-payment plan for a different phone.

• I lost the trade-in value I should have received for my iPhone 14 Plus and 15 Pro Max, especially the expected $700 credit.

• I paid real money ($350+) for a phone I no longer even possess.  
  
  So in assume I got rejected traide in, huge wasted time and a brend new phone for full price because of some employee mistake... That's crazy.