Galaxy Watch 6 Classic Activation Issues

4th attempt for support in the last 3 days. Francis the 3rd person to offer to sell me the same watch I am currently wearing on my wrist.

I have the exact same problem but with the Galaxy Watch 6 (non Classic version). I even escalated to the advanced technical team who collaborated with the L3 engineering team to try to force the watch on the plan but was unable to do so because of the IMEI compatibility check. And since this is eSIM, there's no options to use a separate SIM and fake out the system.

It's as if the agents and system think there's magic dust in each device that somehow the IMEI defines if that dust is eligible to use it on the network. That's not how technology works. This is the exact same device as Xfinity sells directly. There's probably some slight variation of the full model# (maybe based on color or something?) that someone just didn't plug into their system as compatible and now we're all screwed. Typical Xfinity experience. This is ludicrous and maddening.

I am being plagued with the very same issue. When I contacted Xfinity support, I was told I would be able to activate it 3-5 days because the watch itself was still in the pre-order status. I'm now on day 4 still running into the same issue.. not compatible. Also well talking with support, they just tried to keep pushing me to return the watch I have, and buy it directly from Xfinity. Why should I need to do that? I purchased this watch directly from Samsung, unlocked. Also would seem weird to be able to bring your own device, but a unlocked GW6 from Samsung is not compatible? Come on now! Very frustrating. Fix this now!!

I've had the same issue with my Samsung galaxy 6 watch stating not compatible. Customer service also told me to return the watch and buy from them. No thanks. If this doesn't get fixed within the week I'll switch to another service provider. 

I am having the same issue. Why do they even have the BYOD option?! Maddening, misleading, and fraudulent. 

For everyone on this thread: I escalated my issue to the executive team who got me in touch with the Xfinity Mobile Escalation team. Ultimately I was told that because Xfinity Mobile is an MVNO running on Verizon's network, that Verizon controls which devices Xfinity is allowed to bring onto the network, and most specifically, they like to deny allowing newly launched devices to be added as BYOD. They said the last product that they ran into this issue with was the latest Apple Watch which took 7 months for Verizon to allow Xfinity to add as BYOD. This issue also happens with iPads apparently (and conceivably any device).

If this is true, this seems like some sort of anti-trust violation to me - Verizon preventing customers from using newly purchased product on their competitor. Though at the end of the day, we could simply purchase the watch directly from Xfinity and be allowed to use it on the network - so I don't really understand the benefit to Verizon in doing this. However I do see benefit to Xfinity as this means if you want to put your sparkling new device on their network your only option is to buy directly from them. This seems incredibly shady.

In any case, none of this is going to work on me. I'm either going to take my watch to another carrier and set it up as a standalone line, or just wait it out. So ultimately this just becomes a wasted effort by Xfinity (or Verizon) and just results in an absolutely terrible customer experience; though I guess I shouldn't expect anything else from Xfinity at this point.

I'm feeling this might be an FCC kinda issue. "BYOD, as long as you bought it from us". I have filed an FCC complaint as of now against Xfinity for this issue. We will see where it goes. I have since activated my watch on T-Mobile for now due to this.

Hey guys, good news. Just tried to set it up again and worked flawlessly via the Wear app. Seems like the Xfinity-Verizon activation issues for BYOD watch 6 are sorted out. Good luck!

If you encounter activation issues and the message is "missing authentication token", please message a representative on the xfinity assistant and ask them to pair your watch with a phone number on your account and then the activation will work.

I bought mine from xfinity and can't get it to pair with the network. Already went through 2 quick chats with no luck.