Visitor
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3 Messages
Disrespected, and discriminated against
The first mistake was switching from Verizon to xfinity. We turned our phones into xfinity on 1/5/25. Two weeks later we where notified that you received our phones, and they where in good shape and the gift cards would be coming soon. We did everything you asked us to do ten times. We even had the store in Rehoboth Beach De, to send you what you asked us to send you. We did everything you asked us to do and than some. Alls we got from you is lies. We where told 12 plus times the gift cards where coming, and nothing. Spoke to Tina in your corporate office in Philadelphia and got more lies. She was condescending, and disrespectful! We have been lied to from corporate on down. We are senior citizens and are being discriminated against. We only want what you promised us. The only thing we have gotten from you is a letter from the collection agency. Yes that is right. Because of you we are getting collection notices, at 67&68 years of age. Can't believe the way you treat seniors. Not only do we want our gift cards, we also feel we deserve credit off our phone bill, and cable bill. This has been a nightmare. Please do the right thing and help us.
Billy [Edited: "Personal Information"]
XfinityBenny
Official Employee
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821 Messages
4 days ago
@user_sg9p7l Thanks for sharing to the community. We can help look into the status of your gift cards. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_a5k52r
Visitor
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1 Message
4 days ago
Beyond disgusted with Xfinity-[Edited: "Inflammatory"]! I had the cable and internet bundle and was billed almost $300 a month for internet Icouldn't use and cable was outrageous for basic channels! They kept saying I didn't pay, which I did and have receipts and they closed account with over $1,000 fees. Meanwhile, before the agutoff I too switched from Verizon
(edited)
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