Hi there! We'd be happy to help troubleshoot this.
If you're able to receive emails but not send them from your iPhone, that usually points to an issue with the outgoing mail server settings, authentication, or the account configuration on the device.
A few questions:
Are you receiving any specific error message when you try to send an email?
Is this happening only on your iPhone, or are you also unable to send emails through Xfinity Connect/Yahoo Webmail in a browser?
Have there been any recent password changes or updates to the email account?
As a quick test, can you try signing in to your email through the webmail portal and sending yourself a test message? If the email sends successfully through webmail, that would help us narrow the issue down to the iPhone's mail settings rather than the email account itself.
Let us know what you find, and we'll go from there! 😊
XfinityAirelle
Official Employee
•
3.3K Messages
2 hours ago
Hi there! We'd be happy to help troubleshoot this.
If you're able to receive emails but not send them from your iPhone, that usually points to an issue with the outgoing mail server settings, authentication, or the account configuration on the device.
A few questions:
As a quick test, can you try signing in to your email through the webmail portal and sending yourself a test message? If the email sends successfully through webmail, that would help us narrow the issue down to the iPhone's mail settings rather than the email account itself.
Let us know what you find, and we'll go from there! 😊
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