Assistance with Xfinity Mobile issue

I need assistance escalating a serious Xfinity Mobile ordering, activation, IMEI, CSA security and billing issue that has resulted in multiple device transactions and lost work. I have a detailed written complaint and would like an Xfinity representative to invite me to Direct Message Xfinity Support so I can provide the account-specific information privately.

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XfinityJorge

Official Employee

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3.3K Messages

9 days ago

user_9lmcfo Hi there! Thanks for using our Forums to contact us about your Xfinity Mobile concerns and our team is here to directly help. To get started we will need to gather some details to start the process. Can you send us a DM with your full name and the complete service address tied to the account?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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user_9lmcfo

Visitor

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3 Messages

@XfinityJorge thank you- however you took too long and my issue was escalated through ECM and they are helping me.

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9 days ago

0

XfinityJustinM

Official Employee

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1.1K Messages

Glad to here you are receiving assistance on this, @user_9lmcfo. We'll follow up with you next week to confirm that your concerns were addressed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 days ago

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XfinityJoe

Official Employee

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1.5K Messages

Good morning @user_9lmcfowe wanted to check in and see how everything is going. Were you able to get the assistance you needed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 days ago

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user_9lmcfo

Visitor

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3 Messages

@XfinityJoe the ECM is still working on this issue.

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5 hours ago

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XfinityQuemekia

Official Employee

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1.5K Messages

Thanks for the update, would you like for us to check back in with you some time next week before closing out @user_9lmcfo?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

4 hours ago

0

Devices

user_9lmcfo

Assistance with Xfinity Mobile issue

XfinityJorge

user_9lmcfo

XfinityJustinM

XfinityJoe

user_9lmcfo

XfinityQuemekia

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