Visitor
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8 Messages
Yale YRD226
Good evening!
Hey there… I am having a lot of trouble pairing Yale YRD226 electronic door lock with the Xfinity home security system.
i’ve made multiple attempts to walk through all the required steps in order to pair the lock with the security system, however in the last step, when the system is trying to pair with lock, the process fails.
I have insured that the appropriate Zigbee module is properly installed within the lock body, and the lock itself was professionally-installed and works as a standalone device. It simply won’t pair with the system and I am out of ideas.
has anyone else had a similar issue? And if so how did you solve it?
Thanks in advance for the assistance!
XfinityBecker
Official Employee
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472 Messages
8 m ago
Hi ToneStrong!
Not sure what the cause might be but I figured I would just make sure of a couple of things... can you double check to make sure the box definitely states Zigbee and not Z-Wave? The model numbers are identical but the Zigbee version must be used with Xfinity Home.
Also - are you using the Xfinity Home mobile app to attempt pairing? This is the preferred method for pairing with the system for a someone with a Touchscreen (not pairing through the Touchscreen's settings menu.)
More details in this FAQ: https://www.xfinity.com/support/articles/pair-yale-locks
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XfinityMichaelC
Official Employee
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3.2K Messages
8 m ago
Greetings, @ToneStrong! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the issues you are having with trying to pair your lock with the Xfinity Home security system. For further help with making sure this gets paired you may want to have a look at Pairing Yale Locks article to see if this can get you up and running. Please let us know if you still have issues afterward.
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user_9799f3
Visitor
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2 Messages
8 m ago
hi - was there any resolution to this? I am having the exact same issue with three new yale locks. I have confirmed all of the part numbers and zigbee module numbers are compatible. Thanks!
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Nicole_6230
Visitor
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2 Messages
8 m ago
I have the same lock and having the same exact issues. I tried through the app and touchscreen and it will not connect 😫😫😫
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ToneStrong
Visitor
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8 Messages
7 m ago
Hello...do we have any other ideas from Xfinity support as to how to solve this issue? Any assistance would be much appreciated...
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