Yale YRD226

@XfinityBecker hello! Thank you for your response!

so it appears the locks utilize the correct Zigbee module. And yes the Xfinity home app is being used to do the pairing. We are not pairing using the touchscreen. 

@XfinityMichaelC good afternoon!

Thanks for your reply! So I am using the very link you shared to attempt the pairing. It’s definitely not working for me. The link doesn’t have a lot of troubleshooting content so it hasn’t been too helpful for me, unfortunately. 

I'm open to suggestions!

Thanks for the update! Can you confirm the following:

• Notes:
  • Your lock must have a red Yale Zigbee Network Module (AYR202-ZB-HA) version 261 or higher installed.
  • Control4 and Crestron Zigbee modules (red) are not compatible.
  • Amazon Key Zigbee modules (red) are compatible if they were installed with the Amazon Key app and then unpaired using the Lock's keypad.
  • Apple HomeKit/Bluetooth (orange) and Z-Wave (blue) modules are not compatible.

Both locks have this module and I still don’t have the ability to connect [Edited: "Personal Information"]

Thank you for trying those steps and letting us know it's still having an issue connecting. Where is the modem located within the home in relation to the YRD226 electronic door lock?

@XfinityThomasA The modem is located upstairs from the locks. On the second floor. The locks are at the entry doors to the home, one floor (about 20ft vertically) below.

@user_9799f3 no, no resolution for me either. 😩

Xfinity advanced technical support team will not help me because they say it’s a third party product. Makes no sense since it’s their app that is the issue. I also called Yale technical support and they were unable to help me because it’s not a hardware issue it is an issue with xfinity home app. When I attempt to pair the lock voice actually says “completed” but the pairing process on my iPhone times out and stated that the touchscreen is not responding. 

@user_9799f3

Hello! Thank you for going so far to receive support on this and We apologize that you are still having trouble with the Yale locks with Xfintiy Home security. Since it is a 3rd party product, we do have limited support we can provide, however, we will do all that we can still. 

A few things we can check is that the app has a current internet connection. We also ask that you check the lock manually to see if it will operate without the app. If not, try replacing the batteries. 

If you still continue to have trouble, please contact https://comca.st/33UqzkV for additional support. 

@user_9799f3 your issue is exactly the same as mine, as far as connection to the Xfinity app timing out. No one seems to have any solution. 

Hey there, @Nicole_6230, thanks for reaching out through Xfinity Forums! Sorry to hear you are also having issues with your lock! Have you tried any of the troubleshooting steps outlined on this Forums page to see if that helps resolve the issue? 

Yes I have tried every troubleshooting article found. I have also reached out to Yale for assistance. They were of no help. There has to be some type of solution for this 

Thank you so much for attempting to troubleshoot. Can you confirm the following:

• Notes:
  • Your lock must have a red Yale Zigbee Network Module (AYR202-ZB-HA) version 261 or higher installed.
  • Control4 and Crestron Zigbee modules (red) are not compatible.
  • Amazon Key Zigbee modules (red) are compatible if they were installed with the Amazon Key app and then unpaired using the Lock's keypad.
  • Apple HomeKit/Bluetooth (orange) and Z-Wave (blue) modules are not compatible.

@ToneStrong

Thank you for all your time working on this with us. We are dedicated to troubleshooting this to get it working for you. For confirmation, can you check the keypad on the lock and see if there is a GEAR and CHECKMARK on it? Do you see any (#) or (*) icons?