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user_2dd439
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Wednesday, September 21st, 2022 2:09 PM

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Security hub keeps beeping

After I open or close a door the security hub keep making a double beep sound for at least 10-15 mins.  All sensor batteries are good and nothing is open.  It just started doing this a few days ago - so something has changed.

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Updated 

2 years ago

7.5K

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user_79603a

Visitor

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1 Message

2 years ago

Having the same issue. Contacted support and was told they're updating the system and the beeping was the system deactivating to prevent false alarms. Not happy. 

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user_80c03f

Visitor

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2 Messages

@user_79603a​ 

thx for helping me avoid a painful call into that XFin support maze ;) ugh

same symptoms here in NH. 

The repeating beeps makes you want to throw the system in the trash 

2 years ago

0

user_63a165

Visitor

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1 Message

2 years ago

Same thing is happening for me, as well. I have no messages and nothing seems to be amiss. What to do??

1

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CCDaryl

Problem Solver

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828 Messages

@user_63a165

Have you experienced this beeping sound recenelty, since you reported this, or has it gone away?

 

I no longer work for Comcast.

2 years ago

0

user_06bc5a

Visitor

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1 Message

2 years ago

Same thing here. And can't get any answers.  [Edited: "Language"]? 

(edited)

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CCAlisha

Problem Solver

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571 Messages

I am so sorry to hear of the troubles you have been experiencing with the Security Hub. Are you seeing any error messages? 

I no longer work for Comcast.

2 years ago

0

user_f2c3b1

Visitor

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1 Message

2 years ago

Glad I am not the only one! Must be on the xfinity side. Mine is only every 2 hours or so. For what its worth, the Home app on iPhone seems to be down as well. So clearly there is some network/tech issues going on. 

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XfinityChristy

Official Employee

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2K Messages

@user_f2c3b1 I see many people in the community stating this has been resolved. Can you please confirm if you are still experiencing the beeping? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a05800

Visitor

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1 Message

2 years ago

I’m in CO and having the same issue. Also the Xfinity Home App logged me out, and once I signed back in my camera was no longer paired. I spent over an hour trying to repair it to no avail. Please fix whatever issue is clearly going on.

(edited)

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BarbD2

New Poster

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3 Messages

2 years ago

Started today 11/9 this afternoon. Every minute - tried everything. No messages on screen all is good in the home. Home app is down and Xfinity account says “no home devices installed”. So clearly some major tech issues on their end.  But driving me crazy..

(edited)

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CCTimothyA

Problem Solver

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785 Messages

@BarbD2 Are you still experiencing an issue with the Hub?

 

I no longer work for Comcast.

2 years ago

0

user_f0bd06

Visitor

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1 Message

2 years ago

Same issue here. Seattle 

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CCJennifer

Problem Solver

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743 Messages

@user_f0bd06 If you're still experiencing issues, please send us a direct message. 

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

2 years ago

0

user_5b7ad8

Visitor

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1 Message

2 years ago

Same with us.  Nothing stops it.  Anyone hear back from xfinity as we have been calling all day.  

1

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XfinityAngie

Official Employee

 • 

1.8K Messages

@user_5b7ad8, Are you still experiencing issues or has it gotten better?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_759945

Visitor

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4 Messages

2 years ago

Same here, MN, anyone hear of any ETA ? Started around 9AM CST

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user_3d559b

Visitor

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2 Messages

2 years ago

Same issue.   Oregon

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User0909

Visitor

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1 Message

2 years ago

Following as well. Been happening all day at hour increments over here. Also can’t access the home app

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CCCam

Official Employee

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232 Messages

Hello, @User0909. We would be happy to help with your Xfinity home issues. Are you still experiencing issues, or have they been resolved?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2907b9

Visitor

 • 

2 Messages

2 years ago

Same issue (all day). Solved the problem by unplugging the touchscreen and removing its battery :)  Will reconnect it later for overnight fire alarm protection. Can't believe they have not yet figured out the root cause for this issue affecting so many customers across the country (I'm in California.)

1

user_757554

Visitor

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4 Messages

2 years ago

Me too. I unplugged it and it’s dead. No more beeping!

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user_80c03f

Visitor

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2 Messages

@user_757554​ 

same here. Unplugged and de batteried

2 years ago

0

CCMike1

Official Employee

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933 Messages

Hello, this is a known issue we are aware of currently. We are working to correct it ASAP. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e4c6db

Visitor

 • 

1 Message

2 years ago

Same here - Colorado

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CCElizabeth

Problem Solver

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908 Messages

Hello @user_e4c6db

 

Thank you for taking a moment to bring this concern to our Xfinity Community Forum. I am sorry to read that you are also experiencing this beeping from the Security Home Station. Have you tried resetting the touch screen since this issue began?

 

Remove the battery cover by gently pulling towards the bottom of the screen. Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.

I no longer work for Comcast.

2 years ago

0

Busymcg

New Poster

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3 Messages

2 years ago

Same here- Central Illinois

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CCLamont

Problem Solver

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519 Messages

I would love to help and investigate @Busymcg

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

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