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Visitor

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3 Messages

Wed, Aug 4, 2021 8:22 AM

Night vision not working

I see the same problems with other customers where their Night Vision does not work as soon as it gets dark. 

This is my exact problem and I have gone through troubleshooting, technicians etc. still not working.  🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

Has anyone else had the same problem and found a resolution?

TYIA!

Sky

Responses

Official Employee

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153 Messages

1 m ago

Hi, @user_a8b033! What equipment are you having issues with specifically?

Visitor

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3 Messages

@XfinityBiancaB 

Hi Bianca,

I have Xfinity XCam2 Cameras.

The xCam2, front and back

Official Employee

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320 Messages

Thank you for patiently waiting for a response, @user_a8b033! I hope you are having a wonderful Friday so far. As someone who relies on my security cameras for peace of mind with my home, I understand how important it is to have that night vision working correctly. I apologize for the inconvenience that this experience has caused you. To further assist with this issue, would you mind sending us a private message with your first/last name and full address so I can start reviewing the account? You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

20 d ago

My XCam2 Night vision Cameras

The xCam2, front and back

Visitor

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2 Messages

2 d ago

The xfinity cameras are waste of money . night vision is not working . I have 2 of them once it gets dark , I don't see a thing anymore unless the object is under a light. is there any resolution on this issue?

Visitor

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2 Messages

2 d ago

having the same problem as yours with my xfinity cameras

Official Employee

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401 Messages

I'm sorry you are having this trouble with your Xfinity Home camera @user_264ef2. Are you able to let us know if your camera is displayed outside or inside your home? If we can get more details we can provide the best possible support with the night vision function.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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