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user_k84ja7
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17 Messages

Thursday, March 7th, 2024 5:36 PM

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Blink camera not working overnight only

Hello, all of a sudden my blank camera is not working overnight. It works fantastically during the day, but not overnight. I'm wondering if my Wi-Fi is suddenly going to sleep overnight and if so how I can fix it.

Question

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Updated 

1 year ago

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XfinityKassie

Official Employee

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1.7K Messages

1 year ago

@user_k84ja7Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your cameras. I can see how your cameras not working would be a concern. I would be happy to assist you in getting some answers. Usually, there is a system update overnight where your modem would reboot, but it should come back up within about 5 minutes. Are you experiencing multiple drops and long period of downtime? 

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XfinityKassie

Official Employee

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1.7K Messages

1 year ago

@user_k84ja7 Gotcha! That is a bit more of an extended period than you would normally see with a system update. Before we get started, are there any troubleshooting steps you have already tried on your end? Repeating the same steps can be frustrating. 

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user_k84ja7

17 Messages

I've reset the blink modem several times. Recently, our television started going to screensaver after 4 or 5 hours as well. I'm wondering if this is related and somehow it's going to sleep at night

1 year ago

0

XfinityJeniece

Official Employee

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3K Messages

@user_k84ja7 Thanks for reaching back out. We do have screensavers on your TV box. However, the modem does not have a power-saving mode where it would disconnect at night. Have you checked all the wiring to ensure that everything is connected correctly? Do you have the modem or camera plugged into a power strip? We would recommend having the modem connected directly to the wall outlet. 

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1 year ago

0

user_k84ja7

17 Messages

The modem is directly in the wall outlet.  It is strange because it works all day perfectly!

1 year ago

0

XfinityFrank

Official Employee

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1.3K Messages

@user_k84ja7 , do you use the xFi service at all? Perhaps the Blink Camera is set to pause at certain times. Details here: https://www.xfinity.com/support/articles/xfinity-xfi-overview and here : https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_k84ja7

17 Messages

Whenever I click on these links, I get a "400 Bad Request" page

1 year ago

0

user_k84ja7

17 Messages

1 year ago

I've reset the blink modem several times. Recently, our television started going to screensaver after 4 or 5 hours as well. I'm wondering if this is related and somehow it's going to sleep at night

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