Alerts on self monitoring

@Abekic​ I’m very disappointed. I have four cameras and a video doorbell. That’s over a hundred dollar investment per each cameras plus the recording fee. I canceled the home security to save money. Then they raised my bill as much as I paid. I’m going out of town and would like notifications. I’m ready to remove it all and do something else for security. Other services are so so but I depend on the cameras when I go away. I scrolled thru posts and it seems a lot of people have problems. I’m thinking about buying another home soon. Not going to have xfinity service. 

@Lkpolo I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

No one from Xfinity ever called me. Late last night, I signed out of the Xfinity app and then signed back in. When I woke up this morning, I had tons of notifications from all my outdoor cameras and doorbell on my Home Screen of my iPhone. Finally it’s working. I walked around outside and each of the outdoor cameras and doorbell sent a notification to my Apple Watch. I wish someone here would have suggested just doing that. It would have saved me a lot of checking when I was away from home for a few days. I’m sure there must be a support page somewhere as to what to do in that situation but I never found it. Techs, please post a link at the top of each forum page with links to support pages for each situation. 

On another subject, I’ve seen a lot on You Tube about Comcast earnings calls this year and some are predicting the end of the company very soon. Comcast is all there has ever been on my country road for decades. It’s starting to make me very nervous about my services and my email address. We left Verizon Mobile for Xfinity about four years ago and it proved to be a money saver in retirement. I can’t say the same thing about TV, internet and home phone services. Over the past ten years our costs have gone up by 30% while the only way we could save money was to reduce our services then a few months later see a rate increase back to where we were before our service reduction. In our area, there is no other competitive service with Comcast so it appears that Comcast takes advantage of customers in areas like mine to offset the losses it is taking in other areas for streaming etc where there are more choices for homes. Every time I call for technical support someone offers to go over our services with us to save money but they cant seem to find a way to save us money other than reducing our channels. We like our channels. We watch live TV and record shows. We watch premium channels too. Comcast has no discounts for seniors, veterans or the disabled. Every year my price goes up yet my services decline and channels are removed from our channel lineup. Fiber optic was installed in my area of the township which had to have been an infrastructure investment in the area but outages continued and may have gotten worse. I used to be able to call Comcast every two years when my package was due to expire but you just cant any more. You either cant reach anyone or we’re told there is nothing new available in my area, no discounts available. Comcast’s way of doing business has changed for the worst and so we’re all forced to move on from Comcast to save money. 

Greetings! Thank you for your time on this, and we are still dedication on taking care of you and the issues with the app. I see we still have an ongoing thread and a follow-up in place on our end. Please send us a DM, so we can keep working together.