5 Messages
ZERO customer service .Customer over two decades .Fraudulent order made on my account!!
Logged into my acct to see that somehow there was a pending order to a different address connected to my account.I tried texting,chatting online and even face to face(the absolute WORST) and none of them could help me.Just kept passing the buck telling to to go here or call there and either they "couldnt even see the order" or they kept repeating the same question like a broken record "did you ever order service for that address?"
How many times do I repeat myself? You can see the modem has never even been connected .When I clicked on tab to cancel order it said page cant load. Finally chat online again with someone who then ghosted me two min into chat.So when I ended chat after realizing they werent coming back then i get a confirmation service is cancelled but I still owe??[Edited: Language] NO I am not paying for service I never ordered.Where is the proof of order?Where is my digital signiture for the contract? Excatly...because I never gave anyone anywhere permission to sign up service under my name.What kind of [Edited: Language] company doesnt verify with an account holder first???
Because of this I am cancelling my exsisting service for the address I DO LIVE at.This company assumes because they hold such a monopoly on people that they can commit fraud like this.WEll i TOO record all convos and record internet interactions and not only going to BBB but im going to KATU consumer reports as well.Oh plus my 1.5M subscribers on my media platform Lol
I will rent from the libary.I will download movies over free wifi at work and then stream to my tv.
I DO NOT NEED YOU COMCAST
XfinityEmilyB
Official Employee
•
2.1K Messages
5 months ago
@user_fm3zpb Welcome to our community forum. I appreciate you taking time out of your day to let us know about your recent experience and I'd like the opportunity to investigate what happened and makes things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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user_fm3zpb
5 Messages
5 months ago
Yes I see the bell now.I work at amazon from 7-530 PST. I cannot access this chat unless before or after work.So i sent you in the last message the screenshots of my acct info the screenshot that showed there were two address attached to MY acct.When I looked at the contract for the unauthorized order on the Halsey address you can see on the contract it is not signed by me.I gave NO permission for that order.You can see I do not have that modem(where is the tracking on that huh) and according to the xfinity app the modem isnt even activated or in use.
I finally got someone thru chat to close it after they had ghosted me in the chat for 10min.Now it is still showing I owe money for that order that I NEVER ordered.So you have the info so please take a look and remove that bill completly from my account.Once that Is done I will also be cancelling my home service as this has been a horrrible experience.Lastly please let me know how to formally file a complaint as to why this fraud was even allowed in the first place.And I want to make sure corporate knows how poorly I was treated at the Gresham Store by the manager Benjermine who refused to even look at my acct and just wanted to shove a number to me.He mumbled Tonta under his breathe thinkimng I dont understand spanish.Beyond RUDE.
I called that number later and they kept repeating themselves asking if I had ever had service at the Halsey address.How many times do i say no?I felt a massive panic attack coming on so I hung up.The lack of empathy or even basic customer service skills is beyond fustrating for a comapny your size.Unacceptable.I will check back on this tomorrow in hopes that it is all good news! Thank you
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user_fm3zpb
5 Messages
5 months ago
Why do I need to do all that when you said YOU would be helping me?I already was logged into acct when i sent screenshots of all acct info and second acct that was added on.You are just adding more fustrating by trelling me to go talk to someone else.This is what Im talking about you guys are beyond unprofessional.I shouldnt need t\o jump thru any more hoops of fire for something THAT IS YOUR FAULT!!!!!!
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