You have the worst customer service I have ever experienced

my service has now been down for 15 hours and still down. This is ridiculous I work from home and now have ti drive a town over to be able to work. This is unacceptable. It says it won’t be back up at least until 10 am. That means my service will have been down for 17 hours. So not only am I not getting the service I paid for you have also made me miss work. I want to know what went wrong that caused a 17 hour outage. I see no tech trucks driving around fixing anything. I see no fires or car accidents. I think it’s because you don’t have enough techs in my area to send someone out to fix it. Comcast is a disgusting excuse for a company. I have worked for a cable company in the past and no matter the time or weather I had to go out and fix the service. I worked on call and had multiple overnight shifts fixing line. This is ridiculous and I expect a credit on my bill. All of my co workers are talking about moving to star link and I can’t wait to see all of us leave Comcast 

Good morning! I am sorry to hear that your service is still not working. I did check the account and it seems that the local team is working in resolving the issue. They estimate the service will be resolved by 10am mountain time.

Now it’s estimated not fixed until 6:00 pm your times are as useful as your customer service automation 

Thank you so much for the response and we are sorry this is taking a little longer than expected. We are on top of this and will check back to make sure this is resolved. 

18 hours out of service is not “a little longer” that’s disingenuous to say and makes it seem like I’m the one being impatient. This isn’t a couple hour interruption if it is not fixed until 6 pm that will be 25 hours of downtime. Your generic condescending remarks aren’t helpful  

We hear you, and you’re absolutely right — a 25-hour outage is a major disruption, especially when you depend on the service to work from home. We truly understand your frustration, and we want to help make this right. Once your service is restored, you can apply for a credit directly HERE. Our teams are still working on the issue, and we’ll continue to monitor things on our end. Thanks for hanging in there with us — we’re here to help and appreciate you sticking with us through this rough patch.