Yellowstone season 4

Hi, thank you for reaching out to our Xfinity Forums. We apologize for the inconvenience. Seasons and episodes are released by the Network. If the episode is not available at all it is due to licensing restrictions, to stream to that specific country/territory, from which you are trying to view it or the episode was not selected to be in the season package. 

This is why it isn’t getting fixed… it’s available to view it’s just making us pay for it again after we’ve already purchased said content. 

@user_76f675 Hello and thank you for reaching out. I am so sorry to hear that you are having this issue as well, and that you have so far been unable to get the assistance you needed. I would be more than happy to help in getting this resolved once and for all. To get started, please reply in a private message by following the steps below:

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I purchased season 4 of Yellowstone. I watched episodes 1-8  no problem but it is asking me to subscribe or pay to watch episode 9

I’m in the same boat. It’s ridiculous that it has been WEEKS and xfinity has not addressed or fixes this issue! I’m asking for a refund 

Hi, @user_a2bff5. Can you provide us additional details about what platform and device you are working with to watch Yellowstone? 

This still isn’t resolved. Looks like the wrong video was added to on demand and it’s not fixed. 

Hello, @user_7d807a, I apologize you are still experiencing an issue viewing Yellowstone. Are you able to let us know if you are having trouble viewing Season 4 episode 8 or all episodes past 7? If we can confirm exactly what you are experiencing, we can provide the best possible support. 

This same issue is happening to me.  We have watched episodes one through seven.  When we play episode eight, a ten minute behind-the-scenes feature with the actors plays instead, even though the label and description is for episode eight.  Please post the correct video to the episode menu.

Thank you so much for taking the time to reach out to us regarding your issue viewing Yellowstone. I know how frustrating this can be especially when you just want to know what happens next. I would love to ensure that we get to the bottom of this with you.  Can you confirm the platform that you are viewing the programming on?

Usually, the Network that provides the program, not Xfinity, determines weather a video on demand program is available for free or purchase. I would be happy to look further into this programing for you. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
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I’m having the same issue.  I click on season 4 episode 8 and a 10 minute video comes up.  When will this be resolved?  I’m trying to watch on demand.

Hey @user_b99d95, thank you for letting us know you are having the issue as well. On demand is the content sent by the networks to us and it appears to be incorrect. Can you send us a direct message so I can help report the issue? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, click the new message icon that looks like a pencil and paper. From there, input our shared handle Xfinity Support to send us a direct message.

@XfinityDena I'm having the exact same issue. This happened to me for episode 4 as well. So frustrating. I'm being told to wait 5 more days to see if it resolves. Ridiculous for the price paid to have to waste my time trying to figure this out. 

@user_b99d95 i fixed it, its there now

Hello and thanks for reaching out @user_47881c. I am sorry to hear that you are having issues with your purchases and I would love to help you. Let's get your account pulled up and start getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

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• Press Enter to send your message 

@user_fd204c 

Same problem here. No issues with episodes 1-8 and now it’s say I need to buy 9 for 2.99! 

I did just call and the guy credited me 17.99 and then told me to subscribe to the paramount network. 

@user_a72df0 having the same issue. Purchased the whole season and can’t watch episode 9. Says we need to subscribe or buy for 2.99. Ridiculous! Not impressed with buying the season - experienced many delays with viewing.

Got to the bottom of this last night......this is NOT an individual issue.  Don't waist your time calling Xfinity and having them reset your system, it will do nothing.  The problem exists through VIACOM, the company that collected your $17.99.  I am finished buying anything like this again thru Xfinity OnDemand....if you read the small print, they take zero responisbility for your ability to view anything purchased.  Seeing as it was already Tuesday night with no progress, I called Xfinity and got a $6.00 credit, the cost to view the last 2 episodes on Amazon..........where I will be buying all further seasons/episodes.......

Thank you for doing xfinty’s job. This I udderly ridiculous for as much as they charge for their services we should at least be able to speak to someone from the company that will actually LISTEN and understand the issue at hand. I will not be purchasing anything extra through xfinity either. Amazon is the way to go. I’ve had a problem viewing any episode after the night I actually purchased the season. I can’t even go back and rewatch episodes 

Hello @user_715eef, and thank you for bringing this to our attention. In a situation like this, I'd need to pass this information along to our Video OnDemand Team to ensure we get the correct assets added for episode 8. I'd like to chat with you in a private message so I can gather a few more piece of information to help get this fixed. Can you please send me a direct message with your name and service address to get started? 

To send a direct message [private message]:
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   The "To:" line prompts you to "Type the name of a person". Enter "Xfinity Support" here.
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   - An "Xfinity Support" graphic replaces the "To:" line.
   Type your message in the text area near the bottom of the window
   Press Enter to send.

We look forward to chatting with you! 

Same issue for me and there is no PM or peer to peer message button available for me to push. 

@user_4ed794

Hello! Thanks for reaching out as well! The last episode is the commentary from what we are seeing but we also want to create a ticket for this and work with the network. Can you send us a direct message with the steps below, please?

 Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, @user_0278bf. I would be happy to help with your purchase of Yellowstone. I love that show as well and am sorry you haven't been able to view it. Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Same issue! Gives me episode 8 as a 10 minute recap with cast members. Then skips to episode 9. So frustrating!

Hello, @user_f46e6e. Thank you for your message and for letting us know you've also been impacted with episode 8 as a 10 minute recap. This is not the experience we want for anyone and we'd like to help out. Can you try this temporary solution to see if you're able to enjoy the episode? Please try selecting "Watch Options" and then choose the 47 minute duration asset. Please let me know if this helps.

Hello @user_29dd6b! Season 4 of Yellowstone comes directly from the Paramount network. You would likely see the same exact ads if you were streaming it with a subscription from us as it's also coming from the same source. 

Thanks for the quick response, even though it's not the answer I was hoping for. 🙁

I've read that season 4 will eventually be available on Peacock+, presumably with fewer ads, but I don't want to wait that long.

When it moves to Peacock it will likely have less ads, but I'm like you and have a hard time waiting for shows to move over to other streaming like Netflix.