Visitor
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3 Messages
XM billing - fees and other miscellaneous charges
Xfinity Mobile sold me their "free for a year" cell service. I received a bill that included fees and other miscellaneous charges.
They Xfinity company has mislead seniors with this proposal of free Cell Service for a year.
I will post this to the internet to advice all Californians.
I have been with Xfinity internet and cable for 23 years, and the lie to the public with miss information and fraudulent services.
[Edited: "Personal Information”]
[Title Edited: “Profanity”]
XfinityJeff
Official Employee
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1.3K Messages
16 days ago
Good morning @user_00q24g, and thanks for visiting us on the Xfinity forums and posting your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the free mobile line, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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