Contributor
•
277 Messages
XG1v4 request
I have an Arris Serial #: M11404TD2953
Connected to a 1080 TV.
If I can, I would like to order an XG1v4 DVR self-install kit for one.
Contributor
•
277 Messages
I have an Arris Serial #: M11404TD2953
Connected to a 1080 TV.
If I can, I would like to order an XG1v4 DVR self-install kit for one.
XfinityPeterH
Official Employee
•
2.1K Messages
4 years ago
Hello @WKG and thank you for your interest in ordering our awesome DVR. We would be happy to help you if you would be so kind as to send us a private message by clicking on my name "ComcastPeterH" at the top of my message and click the send message button. Please include your full name along with your complete address so we can make sure to get everything pulled up correctly. We look forward to hearing back from you.
0
0
WKG
Contributor
•
277 Messages
4 years ago
No Blue button.
Address is same as account!
0
0
XfinityMartyR
Official Employee
•
2.3K Messages
4 years ago
If you are not seeing the blue "Send a Message" button on our profiles, you will need to make sure you are signed into your Xfinity account while using our Community Forums. That way when you do send over a message we can confirm your account for authentication, and security purposes.
Thank you!
0
0
WKG
Contributor
•
277 Messages
4 years ago
I am signed on to account AND I am signed into Community. How do I get blue button?
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
@ComcastMartinR
Since @WKG is having private message issues, wouldn’t it be easier/quicker to send them a message to respond to privately?
0
WKG
Contributor
•
277 Messages
4 years ago
NO Blue button! Just the std profile page. About CCAndrew
0
0
CCAbbie
Problem Solver
•
1.4K Messages
4 years ago
I am sorry you are still having issues with sending us a message. When you click on our names, what do you see?
0
0
WKG
Contributor
•
277 Messages
4 years ago
Still no button!
0
0
WKG
Contributor
•
277 Messages
4 years ago
NO Blue Button, Just stuff about employee!
0
0
CCAbbie
Problem Solver
•
1.4K Messages
4 years ago
Thank you for confirming. This is definitely odd, have you attempted to log off, clear your cache and cookies and then log back in on any of those browsers? Do you happen to have chrome to try?
0
0
CCAbbie
Problem Solver
•
1.4K Messages
4 years ago
Thank you for confirming, and I am sorry this is frustrating for you. Is there anything on the page that mentions sending a message at all? Have you tried clearing your cache and cookies, a different internet browser or logging out and back into your account to make sure everything is loading correctly?
0
0
WKG
Contributor
•
277 Messages
4 years ago
Tried a different browser, fist edge, then FIrefox same results, back to edge in Windows 10 latest.
0
0
Again
Expert
•
32K Messages
4 years ago
@WKG
Go into your Profile by clicking on your icon in the upper right of the page, then on Settings from the drop down box. From there, click on the Preferences tab, then on Private Messenger. You need to turn on your Private Messages.
0
0
WKG
Contributor
•
277 Messages
4 years ago
Chrome no use either, still no Blue button or usefull reply!
0
0
WKG
Contributor
•
277 Messages
4 years ago
None of the suggestions work, never have and new forum is different.
1
0