Visitor
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25 Messages
Xfinity won't canel my Account number: [Edited]
I have been trying for over a month to cancel my account and have finally filed an FCC complaint today and removed my credit card. I will continue to file FCC complaints daily. As I told your rep KARON again today, you do not have permission to keep calling my account and tryng to get me to stay. Cancel it!!!!
[Title Edited: "Personal Information"]
XfinityJustinM
Official Employee
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1.2K Messages
7 hours ago
Hi @user_82d377,
Thank you for taking the time to share your experience with us. While our team could have resolved this for you, I understand that your delay in resolve encouraged you to use any possible channel possible to get this behind you. Once a regulatory complaint has been opened, that concern is routed to a specialized team for review and handling. The appropriate team will reach out to you directly using the contact information provided in your complaint within the stated timeframe on your complaint. We can check the status of the ticket or help bridge any gap of communication if need be, but someone should be in contact soon. Do you have any questions or concerns unrelated to your request?
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