Xfinity visa gift card expired

Thank you for reaching out to us on our community forums @user_yllduj! Was the gift card used at all before it expired? If the gift card had any amount used is cannot be reissued.

Hello, @vinhbi.kb. Thanks for reaching our team on our Forums page, we can certainly help create a ticket. Please send a DM with your full name and address to further assist.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@vinhbi.kb We appreciate your time working with us via DM and are thrilled that we were able to resolve the concern regarding that visa gift card. I hope you have a great rest of your weekend.

@user_6wg3kq We can help with that. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

We'd be happy to look into your gift card concerns and submit a ticket to see if we can get them reissued @bna_wp88. Please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@bna_wp88, It was a pleasure working with you to get those gift cards re-sent out to your home. I'm glad we were able to confirm they were still unused and work with our dedicated team to get the job done. 

Hello @hanglinlll, thank you for taking the time to reach out on social media.  I understand your concern with the gift card, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello there @Jzk425!  Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  No worries!  You have reached out to the right team to get things squared away.  Please feel free to take the time to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further for you. Also, in the future, please wait for us to invite you to send us a Direct Message. We mention this due to sending an Unsolicited Direct Message to an Official Xfinity Employee is against our Forums Guidelines. 

We will be replying to your DM in a few moments.

Hey there, @user_b2bt0p. I am sorry it has been quite the process to get your expired Visa Gift Card reissued. You definitely have the correct path in place to get that issue resolved. Those rewards are handled through a 3rd party team we can only refer our customers to. I would advise you to call the incentives line and/or the card services until you get a representative who will process the new card. 

Hello there @user_27d1d0 ! We can definitely assist you with your gift card concern. We ask that you wait to be invited to direct message us per the forum rules. Consider this your invite! Here are the directions:

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

Hi, @user_2pb3vc. We can do our best to help you as well. As long as the card was never activated or used, we can work to get a new one issues. I'll need to check a few things, and I'll be able to guide you on the best path. 

I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." If you don't see this option, it may be because you haven't created your first post. If that is the case, I'd create a post, and we'll follow up on your post shortly. Feel free to let me know if you have any questions..

Hello, I sent the DM to. If it’s support the other day. How long does it typically take to respond and reissue? Thanks for your help. 

CMBurby Thanks for checking in, and I'm sorry for the delayed response. It seems like our last communication was sent at the same time, and we missed your DM, but I just replied privately. We can continue our communication there. Thank you! 

Gift card unused - getting the run around trying to get a new one sent out.

Hi there, @user_7wyacc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your Gift Card concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Thank you for your information. Let's get your account pulled up so I can have this escalated. Before, I can do that for account security I would need to send a verification code to either the text number or email address on file that is only valid for 15 minutes. Which method would work best for you?-Richard

@user_p8voh6​ DM sent. thanks

@user_p8voh6​ 

The sending of a DM without first being asked to is a violation of the Forum Guidelines and the Acceptable Use Policy.