Visitor
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3 Messages
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records
Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I CANNOT SIGN IN and it REFUSES TO LET ME SPEAK WITH A REAL PERSON. I am moving soon, and if Xfinity keeps charging me when I move I will not hesitate to mark it as fraud.
XfinityRaul
Official Employee
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2.4K Messages
2 hours ago
@user_xfmr7c I appreciate you making us aware that you're no longer able to access your account. I would be more than happy to help you. Just to confirm, have you by any chance gone over the steps provided in this link that shows you how to find your user ID https://www.xfinity.com/support/articles/how-to-change-your-username?
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BruceW
Gold Problem Solver
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26.9K Messages
2 hours ago
If you are on your home Comcast/Xfinity internet, visit https://idm.xfinity.com/myaccount/lookup. When you have entered the requested information the page will list all of the user IDs on the account. You don't have to be logged in. And that link is even clickable!!!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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