New Poster
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5 Messages
xfinity rewards
On December 8, 2021 I submitted a rewards request for $100 prepaid card for the purchase of a new iphone. On December 10, 2021, I submitted a rewards request for an additional $100 prepaid card, due to adding a new line to my mobile account. I have confirmation emails from Xfinity for both of these requests, which state I should be receiving my prepaid cards in 10 weeks. It has now been almost 15 weeks and I have not received either gift card. On my rewards account, it's showing that both of these rewards are complete with the message "Your reward is in the works. Be on the lookout for a package." I have reached out numerous times to customer service with no resolution. Can someone PLEASE tell me when I can expect these prepaid cards?
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hello @jlw6031, we appreciate you taking the time to reach out to our team through Forums. We know how important it is to receive a reward as promised. You can always look up the reward status here: https://comca.st/3uoyuQY;
For mobile inquiries, we do have our amazing mobile team that can handle your request and you can reach out to our Mobile team through these options:
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
"https://comca.st/3uoyuQY" leads to an error page that reads:
Worse, if you were trying to post https://www.xfinity.com/rewards, you should be aware that Xfinity Incentive gift cards are not tracked there, they are tracked at https://xfinityincentivetracker.com/.
https://www.xfinity.com/support/articles/reward-center-program explains that the Xfinity Incentive Tracker site was formerly known as the Xfinity Reward Center, and that information about the new Xfinity Rewards program is located at https://www.xfinity.com/support/articles/xfinity-rewards.
The unfortunate decision to introduce the new Xfinity Rewards program with a name nearly identical to the previous Xfinity Reward Center is likely to continue to cause confusion for months, perhaps years to come.
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Callie2
Visitor
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8 Messages
3 years ago
Sure REWARDS for being a good customer I went on my rewards to see what was offered I could enter sweepstakes for Smart earpods
one entry free and then they wanted 39.99 for more entries which I definetly DID NOT WANT BUT WAS CHARGED 39.99 for
Didn't realise they charged me until I saw my cc statement I called and they said it was too late to get a refund AND JUST WHEN I THOUGHT IT
couldn't get any worse 3 DAYS LATER I WAS CHARGED FOR NUTRITIONBLAST 59.98 WHEN I CALLED THEM THEY SAID IT WAS ANOTHER PART OF SAME REWARD
and could do nothing about it
ALL I CAN SAY IS IF THEY SCAM THEIR GOOD CUSTOMERS WITH SUPPOSED REWARDS WTH HAPPENS TO BAD CUSTOMERS?
[Edit: Language] OFF SENIOR
(edited)
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afern312
Visitor
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6 Messages
3 years ago
yup. good luck. I've been working on getting mine since Nov. This rewards program really sucks.
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jlw6031
New Poster
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5 Messages
3 years ago
I received an email stating that I should mark this as resolved...it has NOT been resolved. I cannot get an answer from ANYONE! Where are my rewards?!?!?!? I am due $200 in prepaid gift cards...if Xfinity cannot fulfill the terms of THEIR rewards program, then don't offer them!!! I'm getting more and more angry with this. I have wasted a lot of time and no one will even give me an answer. I've tried this forum, chat, facebook, email, secure message, and I still don't have a resolution. Customer service is seriously lacking here...with all the competition closing in, you'd think Xfinity would try and resolve this issue for a long time customer.
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user_0340c4
Visitor
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1 Message
3 years ago
That's the same thing that has happened to me I am waiting for 3 prepaid $100 dollar cards. For also just signing up for 3 new lines!! I try to call and they say they will get back with me but still have not. Not via phone or email.
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