Xfinity Rewards - Perplexity Pro One-Year Subscription Issue

Hi XfinityAbby:

Thank you for your reply. The problem I have with your response is that I have been regularly checking my Xfinity Rewards since well before January 31st, 2025. (a cut-off date that I am today hearing about for the very first time via your reply) If the offer was never placed into/made available to me in my rewards folder for me to access, then this becomes a classic bait and switch that consumers are supposed to be protected from. Why? Because it is dishonest, unethical and (hopefully) illegal in all fifty states. If any vendor in the public marketplace makes an offer (singularly or in concert with a secondary provider like perplexity AI), the qualified customer must be able to take advantage of the offer. In my case, your perplexity offer has never once been in my rewards folder. I have called customer service, I have emailed, and I have posted about the offer repeatedly, only to be told "go to your rewards folder and activate the offer".

The results are always the same, as a Dimond member, there are no offers that I should not qualify for - and Xfinity has repeatedly affirmed that point and affirmed me as possessing the highest possible status for any rewards that might become available via this program. So if you keep telling customers that something is available every time they contact you, but never provide the necessary access point to the offer, until after the offer can now no longer be secured and used by the loyal Xfinity Rewards customer, is it really a rewards offer or just a way to generate and lure-in new customers, amp-up media buzz, likes, clicks, and generate positive press to benefit the two vendors involved, without ever having to provide the "Reward" that you were allegedly offering to your eligible customer base. To me the translation is simple and straight forward = it is a "Good old fashion Corporate Bait and Switch". All the Rewards, with none of the risks or out of pockets to Xfinity or Perplexity AI.

I respectfully request that Xfinity and perplexity AI honor the offer that it made to me and the general public, but without a way to redeem the offer. If the reward had been made available via a redeemable mode in my rewards folder, it would have been activated - period. Not once did this offer ever appear in my Xfinity rewards options. 

Thank you,

[EDIT]

Hello @user_g4mim1. I understand the frustration with this, and we don't want you to have a bad experience. On my end, I would love to escalate this to our Xfinity rewards team. To do this, I do need some additional information. Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@XfinityAbby​

Hi XfinityAbby:

Thank you for your reply. The problem I have with your response is that I have been regularly checking my Xfinity Rewards since well before January 31st, 2025. (a cut-off date that I am today hearing about for the very first time via your reply) If the offer was never placed into/made available to me in my rewards folder for me to access, then this becomes a classic bait and switch that consumers are supposed to be protected from. Why? Because it is dishonest, unethical and (hopefully) illegal in all fifty states. If any vendor in the public marketplace makes an offer (singularly or in concert with a secondary provider like perplexity AI), the qualified customer must be able to take advantage of the offer. In my case, your perplexity offer has never once been in my rewards folder. I have called customer service, I have emailed, and I have posted about the offer repeatedly, only to be told "go to your rewards folder and activate the offer".

The results are always the same, as a Dimond member, there are no offers that I should not qualify for - and Xfinity has repeatedly affirmed that point and affirmed me as possessing the highest possible status for any rewards that might become available via this program. So if you keep telling customers that something is available every time they contact you, but never provide the necessary access point to the offer, until after the offer can now no longer be secured and used by the loyal Xfinity Rewards customer, is it really a rewards offer or just a way to generate and lure-in new customers, amp-up media buzz, likes, clicks, and generate positive press to benefit the two vendors involved, without ever having to provide the "Reward" that you were allegedly offering to your eligible customer base. To me the translation is simple and straight forward = it is a "Good old fashion Corporate Bait and Switch". All the Rewards, with none of the risks or out of pockets to Xfinity or Perplexity AI.

I respectfully request that Xfinity and perplexity AI honor the offer that it made to me and the general public, but without a way to redeem the offer. If the reward had been made available via a redeemable mode in my rewards folder, it would have been activated - period. Not once did this offer ever appear in my Xfinity rewards options. 

Thank you,

@user_g4mim1 I'm in the same boat as you !

@XfinityAbby I, and I am sure many other Xfinity customers, are in this situation. Please advise on a fair resolution.

Hello user_368yar sorry to hear you are running into the similar issues with the Perplexity Ai reward. As mentioned the codes need to be redeemed before 1/31/2025. Did you attempt to find the rewards in our rewards' website before that date? If so we can escalate the issue to our rewards team to look into for you. Not if you have attempted this either but per the customer facing page on Perplexity's Website it states at the bottom to email support@perplexity.ai if you have any issues redeeming the offer. 

Thank you for reaching out to us here @user_l6kl6p . If that link did not work the direct message option is on the top right of the screen to the left of the bell icon. 

@XfinityJohnG​ no, actually, it isn't. 

Hello there! Thanks for reaching out to us on our Xfinity Forums site. I would love to help out with the missing reward. I'm sorry that you are now discovering that you have not been using it. I would be happy to dig into this for us. 

I see that you send a direct message. For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you.