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Jellymore
Expressive Exchange
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32 Messages

10/02/2026 5:13 PM

Xfinity Rewards Member Favorite All Gone

Every Thursday there are new member rewards and every Thursday one or more of them are marked “Member Favorite-All Gone”.  This week it’s Nightmare on Elm Street to own, all gone. I’ve even tried looking at 12:01am on a Thursday and still see this. What’s the point of offering rewards that can’t be redeemed in a reasonable amount of time?

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3 hours ago

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XfinityJorge

Official Employee

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3.4K Messages

1 month ago

 

Jellymore Thank you for reaching out, I understand how important it is to access your member rewards and I’m happy to help. Thank you for sharing your experience and I appreciate the effort by. Can you confirm if you were logged in as the primary user when attempting to redeem your rewards? Also, are you doing this through our app or on the website? 

 

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Jellymore

Contributor

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32 Messages

I don’t have any issue accessing Xfinity Rewards.  My comment is about listings like the one below which are marked All Gone within minutes of being offered.  I have accessed Xfinity Rewards from both the app and website.


New this week

WES CRAVEN'S

A Nightmare

JON ELM STREET

Watch "Nightmare on Elm Street" this weekend — it's yours to keep

Member Favorite - All Gone ›

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1 month ago

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XfinityJanelle

Official Employee

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2.5K Messages

We can take a look at the offering to see what it is showing on our side. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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Jellymore

Contributor

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32 Messages

I sent a direct message.  

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27 days ago

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drtrider

Regular Visitor

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9 Messages

3 hours ago

Same here I look early in the morning nothing 3 hrs later it's gone the reward.

Also like to know when they post the times for the rewards. Says home depot is gone

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