Xfinity Rewards Diamond Bluetooth Speaker - Update

@user_270b0b it's always great to hear from our valued rewards members I just wish it was for a different reason. It's great to hear that you were able to choose an awesome gift! These supply chain issues have impacted us all from time to time. I'm still waiting on a gift that I bought for my daughter around Thanksgiving from here favorite social media star. 

I hope when you get the gift the wait makes it even more special. Keep an eye out for any updates on the expected arrival date as it may change. 

Hi @ABrown123 Thank you for taking the time to reach out this evening about your Xfinity Rewards. We always want to be sure we can provide an accurate update. More than likely, it is being delayed which I know is never the best experience. However, I want to make sure we provide any updates we can.

Please send me a Peer to Peer message so that I can gather your name and full service address

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@ABrown123​ I never received any confirmation or email after I claimed my speaker. Have yet to hear anything. So much for being a long time customer!

Keep your expectation of Xfinity low and you’ll never be disappointed. Unfortunately, they don’t stand supreme on this hill.

XfinityDanielC told me in a direct message on 3/5.

“Thank you for providing the info requested. I have all the info that I need at this time.  I will check back with you on Monday to allow us to look into what is going on for you. My team is here around the clock if you need anything before then.”

3/7 Monday has come and gone and nothing from XfinityDanielC.

I also received an email from Xfinity on 3/5 stating that I would hear from Xfinity within the next 3-5 business days with an update. It’s been ten business days and not a word from anyone.

Going into business thirty-five years ago early on I learned an expensive lesson, never give someone dates times or a definite unless you are personally handling every aspect of any given process.

XFINITY: This Is Easy. This Simple. This Is Awesome. ಠ_ಠ

Hello @ABrown123! I'm sorry to hear you did not get that follow-up message as promised. I'd love to take another look and see what new updates are available for you. Please send us another DM with your first/last name and service address so I can assist. :) 

Hello, @user_6e65e7. I'm sorry to hear you haven't received an update on your Xfinity Rewards. I'd like the opportunity to review your account to see if I can get more information.

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Hey there, @diamondlady, thanks for reaching out through Xfinity Forums! We would be happy to take a look at your Xfinity Reward details to ensure that you get the speaker you ordered. You have reached the right place! 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.