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Visitor

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16 Messages

Sunday, January 16th, 2022 2:37 AM

Closed

Xfinity Overwolf Expired Certificate

According to Kaspersky Internet Security, the "Overwolf" application associated with doh.xfinity.com has an expired certificate, and represents a security threat.  An examination of the certificate shows that it was valid through 10/20/2021, and since that time, this certificate error is flagged dozens of times per day on my computer.

I don't even know why an "Overwolf" application associated with Xfinity appears on my computer.  However, a Google search of "xfinity expired certificate" will reveal Reddit posts by other Xfinity customers over the past couple of months reporting the same thing.

Can someone from Xfinity please fix this problem?  Thank you for any assistance that you can provide.

Official Solution

Retired Employee

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5.9K Messages

3 years ago

All,

We have recently released an update that should resolve this for all impacted users. Please retry again and let us know if you continue to experience issues. 

Expert

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107.8K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver

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1.1K Messages

3 years ago

@Ensign_Garak Thank you for reaching out to the Digital Care Team. Thank you for bringing this up. Here is more information on what you are looking for: https://comca.st/3fwyDuO;

Visitor

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16 Messages

3 years ago

@XfinityHeather Thank you for the response, but unfortunately, that link does not deliver me to any content.

Is there any other information that you can provide?

Problem Solver

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1.1K Messages

@Ensign_Garak That is odd! Can you access https://comca.st/3A4CTuS then search DOCSIS Certification? 

I no longer work for Comcast.

Expert

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107.8K Messages

Made post public.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Gold Problem Solver

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26.1K Messages

3 years ago

@XfinityHeather wrote: "... Thank you for bringing this up ..."

The link you tried to post ("https://www.xfinity.com/support/articles/docsis-certification") relates to the security certificates installed in retail and rental modems and gateways. The OP's complaint relates to the security certificate for a Comcast server, hostname "doh.xfinity.com", not to a user device.

Your link would not be appropriate, even if it worked. Comcast needs to fix the expired security certificate for its servers, as this is not something users can do.

(edited)

Visitor

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16 Messages

Thank you for your response.  Yes @BruceW , that is correct.  This is something that needs to be fixed on the Comcast side, as someone needs to renew a certificate that has expired for "doh.xfinity.com", @XfinityHeather .

I tried to call Customer Service about this last night, and the representative transferred me to a Technical Support line that didn't recognize the button presses that I was making on my smartphone.  So, I was unable to proceed with this call.

How can this get reported to the right area within Xfinity/Comcast to get this certificate renewed?  Thank you very much.

Official Employee

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292 Messages

Hello, @Ensign_Garak, great question! So the best recommendation that I can provide to this as to getting that certificate updated/renewed or at the very least getting the process started would be to speak with our Customer Security Assurance team. You can reach them by calling 1-800-Xfinity (1-800-934-6489) at your earliest convenience during the hours 8:00 AM - 12:00 AM ET/Seven days a week. :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

Thank you for the suggestion, @XfinityNicki .  Unfortunately, after 30 minutes on the phone with various representatives, and most recently, with a representative from Customer Security Assurance, I am being transferred back to Technical Support with the thought that this is a problem on my end, not on Xfinity's end.  We'll see where they decide to send me.  Thank you. 

UPDATE: Unfortunately, upon getting transferred to Technical Support, the call got disconnected from the Xfinity end.  I hope that someone calls back....

(edited)

Problem Solver

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735 Messages

@Ensign_Garak

Thank you for letting us know and for all the time you are spending working on this with us. Please keep us posted and let us know if you need anything else.

I no longer work for Comcast. 

Visitor

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16 Messages

Well @XfinityDevinC , what I need is for someone at Xfinity to understand what the problem is, and not disconnect my call without calling back.  Now I have to go through the whole process all over again.

If you folks replying to me are Xfinity employees, can't someone just bring this problem to the correct resource at Xfinity without my having to jump through all these hoops?  Frankly, I am getting quite frustrated with all of this.

Also, I have to admit that I am a bit surprised that I am unable to find anyone who is able to tell me what the Xfinity app "Overwolf" does, and why it is running on my computer.  I would really like to know what it's doing.

(edited)

Visitor

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16 Messages

3 years ago

@XfinityHeather This is the result that I get from that link:

Is there any reason that you can think of as to why I would not be granted access to your links?

Visitor

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3 Messages

3 years ago

I'm having the same issue and I know the enormous frustration with dealing with outsourced customer service and hang ups. I feel your pain. :( and I hope this gets resolved soon because I'm sick of the pop up saying that the certificate is expired. 

Visitor

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16 Messages

@0lena​ Thank you for posting your comment.  I have read of other folks experiencing this problem, so it is nice to have a comment like that directly in this post.  Unfortunately, the problem has not yet been fixed according to my system.

Here's just a sample of what I am dealing with on my side:

@XfinityNicki / @XfinityHeather / @XfinityDevinC Can any of you please give me an update on this situation?  I am now getting E-mails from Xfinity requesting that I select an "Accepted Solution" on this thread, but unfortunately, it has not yet been solved.  Thank you.

Visitor

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3 Messages

3 years ago

Do you by chance have Xfinity Prepaid?

Visitor

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16 Messages

3 years ago

I do not.  I receive a monthly bill.

Visitor

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16 Messages

3 years ago

Well, I don't want to speak too soon, but I have not seen this issue pop up for me yet today.  The most recent thing that I did was post a couple of links on my private conversation with Xfinity representatives.  For the benefit of everyone, here's one: https://blog.mozilla.org/en/products/firefox/firefox-news/comcasts-xfinity-internet-service-joins-firefoxs-trusted-recursive-resolver-program/

Visitor

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16 Messages

3 years ago

I have not received any information as to what, if anything, was done by Xfinity, but I wanted to share this links about the "doh"-related URL that was popping up with these Kaspersky warnings.

Visitor

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3 Messages

3 years ago

Still happening here. :(

Visitor

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16 Messages

3 years ago

Yes, I spoke too early.  The below image shows that this issue is not just limited to Overwolf -- It's popping up for me associated with Adobe as well:

I don't know what else needs to be done to show that this is an Xfinity problem, and not a problem with other software.

Visitor

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16 Messages

3 years ago

Unfortunately, the Xfinity representative who most recently responded to me is stating that this is not an Xfinity problem.  I wholeheartedly disagree.

Problem Solver

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1.1K Messages

@Ensign_Garak Advanced Security is enabled on the Gateway, which may stop a device connected to the home network from visiting a potentially dangerous site. Utilize the xFi app and review their threat history in the Notification Center to see if the website they are trying to access is listed there. We will continue to assist you in in a PM from here. Thank you. 

I no longer work for Comcast.

Visitor

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1 Message

As you can see from the stream of complaints about the expired certificate issue on the Xfinity side, the issue to still prevalent.  I have been trying everything on my side to no avail.  Please check your certification.  I get the following message from my security software:

"chrome.exe attempted to establish a connection relying on an unmatching security certificate to xfinity.comcast.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."

Calling is useless.  If you did an update at xfinity, you may check your toggles.  Something is wrong at your end.

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