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TwoLaine
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Monday, November 29th, 2021

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Xfinity On Demand has posted the wrong episode for La Brea, Episode 6

Xfinity On Demand has posted the wrong episode for La Brea, Episode 6.  Instead of 6, they have posted a duplicate of 5.  Please post 6.

Thanks so much!

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4 years ago

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XfinityBillie

Official Employee

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3.6K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that there was a duplicate episode posted. I'd like to help you with getting a ticket opened for this. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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TwoLaine

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8 Messages

4 years ago

They have now posted Episode 6 as Episode 5, and Episode 6 is still Episode 5.  In other words, there is no longer a duplicate, however the videos are incorrect and out of order.

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TwoLaine

New Poster

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8 Messages

4 years ago

And now they are back to duplicates again, except both Episodes 5 and 6 are now Episode 6 and Episode 5 is gone.

FUBAR

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XfinityBillie

Official Employee

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3.6K Messages

I would love to assist you with opening a ticket so we can resolve the frustration with the episodes being duplicated and listed incorrectly. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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TwoLaine

New Poster

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8 Messages

@XfinityBillie I did.  This is how much they care:

Tue, 30 Nov
 
XfinityBillie
Thank you for taking the time to send us a DM! I understand that there is a mix up with some episodes, rest assured that we will do everything we can to resolve this. To get started may I please have your full name and address?
7:55 am
No thanks. I have spent enough time on this as it is.
8:13 am
XfinityBillie
If you would like us to further assist you, just send us a message here with your full name and address. We definitely want you to be able to enjoy your programming, without an account to link a ticket to I wouldn't be able to open one.
8:14 am
This has nothing to do with my account. It affects everyone. If you choose not to fix it for everyone that is on you.
8:16 am
XfinityBillie
I understand what you are saying, however in order for me to create a ticket I do need to have an account to create it with. If you change your mind we are here to help 24/7. Have a great day.
8:23 am

4 years ago

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XfinityBillie

Official Employee

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3.6K Messages

We do need you to provide us your full name and address in the direct message in order to fully assist you. i apologize for any frustration that may cause. If you would like us to open a ticket for you please respond in the direct message with the requested information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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TwoLaine

New Poster

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8 Messages

Fix it.  Don't fix it.  I don't care anymore.  [Edited: "Language"] alleged service and support.  Exactly what I have come to expect from this company.  Truly horrible.

(edited)

4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

I am sorry this has been your experience. We want to help get this resolved, but we would need to get your account pulled up and verified to do so. If you change your mind and would like further assistance, please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help

I no longer work for Comcast.

4 years ago

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BruceW

Gold Problem Solver

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26.9K Messages

4 years ago

Also see https://forums.xfinity.com/conversations/xfinity-stream-app/la-brea-s1e5-the-fort-in-stream-beta-apps-web-portal/61b29067e41a4a46af41a75a

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