xFinity Mobile

I traded in three cell phones and was only credited for two.

This happened at a contract store. Who at Comcast can rectify this situation?

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XfinityJeff

Official Employee

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1K Messages

3 hours ago

Good morning @Dragon8064, and thanks for posting your issue to the community forums, I hope this message finds you well. I am sorry to hear about the issues with the trade in, I know how frustrating that can be, but you have come to the right place for assistance with this issue. Have you checked the status of the trade in on the Xfinity Mobile website? You can find the instructions for that here.

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XfinityPeterH

Official Employee

•

2.9K Messages

Dragon8064 Thank you for the details on what has taken place. Let's pull up your account and see what we can find. Please provide us with your full name and address via our DM.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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2 hours ago

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Customer Service

Dragon8064

xFinity Mobile

XfinityJeff

XfinityPeterH

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