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user_xcp7kf
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Sunday, December 29th, 2024 8:28 PM

Xfinity Mobile Prepaid Card Expired

I received a prepaid gift card from Xfinity Mobile as part of a promotion. However, just when I planned to use the card, I noticed it had expired. I am reaching out to see if can issue a replacement card. Your assistance would be greatly appreciated.

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19 days ago

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XfinityJanelle

Official Employee

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1.4K Messages

1 month ago

Hey @user_xcp7kf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the prepaid gift card. I would be more than happy to offer my assistance looking into this further for you. You would want to reach out to the incentive team at 1-833-269-9036 Mon -Fri 7-7pm CST or you can send a message here xfinity incentive tracker.

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user_xcp7kf

3 Messages

Before using this forum, I chatted with an Xfinity rep, who provided the same incentive phone number you provided. I  called and spoke with an incentive team member, who said I needed to speak with prepaid and transferred me to prepaid cards. After the transfer, there was a message stating closed, although I called during open hours. Because I was transferred, I don't have a number to call prepaid on another day. 

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1 month ago

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XfinityAlfonso

Official Employee

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1.4K Messages

The number given is where we'd direct you to reset a re-issue of the prepaid card that has now expired. We do have some verification steps that we take you through, but should be able to get that to you pretty quick. 

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1 month ago

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user_xcp7kf

3 Messages

Spent one hour on the phone to get connected to a representative. The third and final person I spoke to was helpful and resolved issue. Thank you. 

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19 days ago

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XfinityFrank

Official Employee

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1.1K Messages

Glad to hear you were able to get this taken care of, @user_xcp7kf! Thanks so much for updating us. Did you need a hand with anything else at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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