xfinity is trolling me.

no my question or concerns have not been answered. 

Hi there, @user_waid16! Thanks for reaching out to us here on the Community Forum. I'm sorry to hear you're having trouble with NOW service. I want to express that NOW Internet is a different product than XFINITY Internet service, so our assistance ability is limited. One of the features or NOW Internet is the support is strictly via the XFINITY Assistant link on this page. With that being said, we can try to see if there is anything we are able to do help. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

please refund me my money. its been 4 days now and im unable to use the service i paid for. A technician came and did all they could do and referred me to call support and return the box to a store. I would love my full refund. I felt disrespected by every agent i spoke with by them disconnecting mid convo or just completely ignoring my issues and referring something completely irrelevant.. please refund the money for service i couldnt use for 3 days they made me cancel it and if im not mistaken it says if cancelled there's no refund available. i just wish and hope i wasnt scammed by a large company.

@XfinityFrank​ please issue me my refund for services i couldnt use.

Thank you so much for following up with us @user_waid16.  We're so sorry to hear you're having an issue with your prepaid service. We would like to clarify that Now internet a distinctly different product from our Xfinity residential internet service and is serviced on a separate platform, our Xfinity Assistant, which means our ability to assist with your billing is extremely limited. The platform you've reached out to is primarily designed to handle support for our non-prepaid residential services.